Supervisor - Dallas, United States - Driveway
Description
**Driveway**
**Driveway Supervisor - Shop**
The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.
The Driveway Supervisor, Shop reports to the Driveway Sales Manager - Operations Manager.
**Responsibilities**
Train and coach team in the areas below:
+ Customer engagement word tracks
+ F&I products and presentation
+ CRM proposal structuring and presentation
+ Calculating tax and DMV Fees
+ Monitoring portal for credit applications and soft pulls
+ Submit customer to lenders through lending portal
+ Assess trade value, offer, and payoff with the customer
+ Loading customer and deal structure into the DMS
+ Print and overnight contracts and DMV paperwork to customer
+ Sending contracts electronically to the customer when available
Process Management
+ Work with Sales Manager to execute all required paperwork
+ Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket
+ Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer
+ Monitor CRM leads and Desk Log
+ Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan
+ Ensure all Driveway customers greeted promptly in a professional friendly manner
+ Address and resolve customer concerns promptly and professionally
+ Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale
**Skills and Qualifications**
Strong attention to detail
Sense of urgency
Excellent written and verbal communication
**Competencies**
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
**Reasonable accommodations may be made to enable individuals to perform the essential functions.*
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
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****We offer best in class industry benefits:****
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
locationDriveway Care Center - Dallas, TXDriveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers interaction and happy to meet them wherever theyre at literally without a second thought. Were looking for fellow thinkers and doers to join our rapidly growing team.
Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf.