Shift Lead- South Boston - Shy Bird

Shy Bird Boston, United States

2 weeks ago

Description

Shift Lead

Place of Work: Shy Bird- South Boston

Shy Bird is a rotisserie, cafe, and bar with locations in Cambridge's Kendall Square and South Boston. Our service is casual, sincere and defined by our 'All In, All Day' mentality. Shy Bird has an innovative, nimble and modern take on restaurant operations and hospitality.

Scope & General Purpose: Shy Bird is a growing multi-faceted business, incorporating multiple service periods and a number of opportunities to reach guests, including takeout, delivery, and catering. The in-house guest experience is the most critical aspect of Shy Bird. The primary focuses of this role will be in-service leadership, oversight of morning shifts and catering execution.

This position will be active in service as a team member in both a server & barista capacity, in addition to the responsibilities listed below.

In order to thrive in this role you must:

Seek to make Shy Bird as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.
Recognize that your success directly correlates with the ability to help others succeed and grow.
Lead and work with empathy, humility, positivity, and tenacity.
Cultivate meaningful, professional relationships built on these principals and the tenets of leadership included below.
Be willing to make mistakes, learn from them and continually improve.

Schedule: Full Time, Monday-Friday, 8AM-4PM. Subject to change.

Management Structure: Reports to Seth Corliss, General Manager

Guest Responsibilities

Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird values, hospitality and product offerings
Support all Shy Bird initiatives, both spontaneous and strategic, supporting guest acquisition and sales growth

Shift Lead

Set a floor map for AM servers
Use OpenTable to manage and plan for large parties/VIPs
Support of Hosts, All Rounders, Support Staff
Work with management to make sure restaurant is appropriately staffed
Care for restaurant appearance
Maintenance of day to day checklists
Par checks (brewing/ ordering)
Exchange information with management and other supervisors at end of shift

Training

A member of the Shy Bird training team
Contribute to new hire training in accordance with training programs
Participate in adapting the training programs to needs of the restaurant

Cash Handling/ Reporting

Count drawers
Log deposits
Log paid outs
Responsible Safe access

Communications

Regulars
lows/86's
Physical equipment malfunctions/ needs
Team updates

Physical Plant

Deep cleaning projects
Communicate of malfunctioning equipment/ software
Water plants

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