Director of Training, Member Operations - McLean, United States - ID

Description

Role is seeking a dynamic and experienced Director of Training for our Member Operations organization.

This pivotal role serves as the department head for all training programs and initiatives within Member Operations, including the onboarding of new hires and the continuous learning and development of specialized agents and supervisors.

The Director of Training will lead a talented team of approximately 10 trainers and content creators, ensuring that all training materials are up-to-date, effective, and engaging.

A critical aspect of this role involves measuring and tracking performance and progression across all programs to ensure high productivity upon completion of training.

Key ResponsibilitiesDevelop, implement, and continuously improve training programs for the Member Operations organizationManage and mentor a team of trainers and content creators, fostering a culture of excellence and continuous learningOversee the training calendar and allocate resources accordingly, ensuring efficient and effective delivery of training programsCreate and execute a training roadmap to develop world-class training programs for Trusted Referees and General Support agentsDirect the end-to-end development of virtual training courses, including script-writing, graphic design, video editing, and productionDesign and execute strategies for measuring trainee performance and program effectiveness, utilizing data to inform continuous improvementCollaborate with cross-functional teams to stay informed about new products and updates, translating complex technical product knowledge into simple, effective training materialsManage the development and maintenance of training content, ensuring materials are up-to-date, accurate, and engagingFoster a learning environment that supports the growth and development of both trainees and trainersIdentify opportunities to automate training processes and introduce cutting-edge training tools and techniques to the existing training programQualificationsBachelors degreeMinimum of 5+ years of experience in a training role, with at least 3 years in a leadership or management capacityOperational experience managing and driving the performance of an hourly workforceProven track record of developing and executing successful training programsStrong leadership skills, with experience managing teams of trainers and content creatorsExcellent communication and presentation skills, with the ability to simplify complex technical informationProficiency in measuring and analyzing training effectiveness and making data-driven decisionsExperience with digital training platforms and e-learning toolsAbility to work cross-functionally and collaborate with teams across the organizationStrong project management skills, with the ability to manage multiple projects simultaneouslyPassionate about fostering a culture of continuous learning and development#LI-JS1#J-18808-Ljbffr