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    Information Technology Supervisor - Fletcher, United States - Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies

    Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
    Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies Fletcher, United States

    6 days ago

    Default job background
    Description

    AWS/CES is looking for an IT Supervisor

    IT Supervisor

    Location: Fletcher, NC

    Salary: $80K+

    Responsibilities:

    • Lead a team of Desktop and Systems Support Technicians (DSST) to ensure efficient and effective customer service delivery within the facilities.
    • Maximize performance, security, and uptime of desktops, servers, and network infrastructure.
    • Monitor assignments from Service Now Requests and assist as needed to meet timelines and Service Level Agreements (SLAs).
    • Represent IT as the primary point of contact at the facilities, collaborating closely with IT staff.
    • Report any issues requiring corporate IT management involvement, such as non-standard purchases or new system requests.
    • Enforce corporate standards, IT policies, and procedures at the facilities.
    • Coach and guide staff on standards, policies, and procedures.
    • Manage procurement of software and hardware, adhering to IT purchasing procedures and standards.
    • Coordinate with IT leadership and accounting on budget planning and expenditure.
    • Ensure software licensing compliance and maintain records in the licensing database.
    • Oversee security initiatives in alignment with corporate IT standards.
    • Maintain an updated inventory of hardware and software at the facilities.
    • Explore and implement automation opportunities to streamline manual processes.
    • Participate in the hiring and onboarding of new IT staff.
    • Share knowledge and collaborate with other facilities, contributing to projects and demonstrating leadership.
    • Supervise and support unique systems specific to the facilities, such as local MRP/ERP, PM systems, Time and Attendance System, QA equipment, and other specialized software or hardware.
    • Monitor and audit backups according to IT policies.
    • Manage and maintain servers, including applying patches and updates per IT policies.
    • Administer the local phone system, including paging, voicemail, and changes/additions.

    If you are interested please submit your resume to

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