Luxury Hotel Reservation Specialist - Boston - beBeeExceptionalCustomerService

    beBeeExceptionalCustomerService
    $67,777 - $67,877 (USD) per year

    Job title: Reservations and Communication Agent

    Description

    Reservations Agent Role Overview



    This role involves managing hotel reservations, handling guest inquiries and providing exceptional customer service.



    Key Responsibilities:



    • Create and manage room reservations for guests at our luxury hotels in Boston and New York City.

    • Capture sales from incoming reservation calls, coordinate details of each reservation and complete internal forms accurately.

    • Maintain accurate records through the use of reporting software to identify trends in booking patterns and track revenue generation.
      The Reservations team plays a vital part in driving business growth by ensuring seamless communication with our internal teams including Front Desk Staff. You will be called upon to run daily reports on departmental performance, Sales & Marketing initiatives as well as General Manager requirements.

    • Answer general email queries regarding room availability, retrieve mail distribution tasks process brochure requests promptly ensuring all visitor information remains confidential when necessary.
      Prompt responses are critical if dealing with guest complaints according to Four Seasons Service Standards policy - timely resolution saves reputational value!

    Achieving Our High Standards In This Position Demands That Employees Maintain Excellent Communication Skills As Well Their Ability To Work Under Pressure During Busy Periods Such Experience Showing A Positive Attitude Towards Guests At All Times With Strong Analytical Capabilities Together Representing The Best Face Forward Reflecting Company Values Successfully Managing Your Time Effectively Ensures Smooth Operations Which Results From Maintaining Professionalism And Teamwork Throughout Every Interaction
    , Demonstrating Leadership Potential Through Effective Problem Solving Strategies Also Anticipates Opportunities For Improvement Leading By Example Embodying Customer Focus Is Key Motivator What Could Be Done Better Today Then Tomorrow Followed Always Having Fun While Delivering Exceptional Guest Experiences Guided Principles Of Mutual Respect Are Rooted Firmly Within Organizations Culture Meaningful Connections Enhance Productivity So Too Quality Diversity Bringing Relevant Ideas Contributes Valued Contribution Therefore Seeking Individuals Passionate About Improving Everything They Do Here Open-Minded Collaborative Genuinely Committed Someone Like Yourself Most Welcome Become Part Candidate Pool extbf{This opportunity promises substantial personal satisfaction that could not come more highly recommended especially since it directly contributes impact impacting entire organization collectively considering meaningful interactions while securing profound individual fulfillment amongst colleagues alike equals priceless professional development exploring variety styles supported empathetic responses communicate explicitly confidence motivational invitation step beyond anticipation.


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