- Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
- Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
- Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
- Provide participants linkages to community services as needed.
- Provide services as needed, eg., court appointments, landlord/tenant conflict resolution, etc.
- Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
- Participate in housing searches and scheduling housing inspections.
- Provide intake including required documentation for admission, referral needs, program details and expectations.
- Conduct outreach, intake, and enrollment activities.
- Assist Veterans in filing for SSDI/SSI benefits through SSAs SOAR certification program.
- Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
- Provide resources and referrals as needed to Veterans and household members.
- Flex schedule to meet with full time employed Veterans during non-standard business hours.
- Ensure client confidentiality in accordance with established procedures and regulations.
- Performs other duties as assigned as related to the mission and goals of the SSVF Program.
- Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
- Provide electronic detailed case note records.
- Participate in quality assurance/CARF Task Force Group.
- Attend community meetings and Coordinated Entry By-Name-List reviews.
- Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
- Communicate effectively with VA HUD-VASH and Salvation Army personnel.
- Attend weekly, monthly meetings and annual training events.
- Travel throughout the programs service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events.
- Bachelors degree in human services, social work, or a closely related field
- One year of direct, full-time case management experience working with the homeless population and/or working with Veterans
- An in-depth knowledge of VA programs and guidelines
- And/or Veteran status
- Team player, self-starter, and perform well with minimal supervision.
- Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
- Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
- Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
- Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
- Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
- Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.
- Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.
- Willing to promote the mission of The Salvation Army.
- This individual will only commit The Salvation Army resources that have been allocated or approved.
- This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of responsibility.
- This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
- This position is required to do light physical work.
- In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
- Adept with Microsoft Office, Word, Outlook, Excel and PowerPoint.
- Must be able to lift or move up to 30 lbs.
- The work environment for this position normally includes an office environment with a low to moderate noise level.
- Must be able to travel to multiple sites.
- Able to accurately type 45 words per minute.
- Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
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SSVF Case Manager - Peoria, United States - West Star Aviation
Description
Job DescriptionTHE SALVATION ARMY
NORTH CENTRAL ILLINOIS DIVISION
Divisional Headquarters
POSITION DESCRIPTION
POSITION TITLE: SSVF Case Manager
LOCATION/DEPT:Supportive Services for Veteran Families (SSVF Program) IL-520 CoC/Southern Illinois
REPORTS to (TITLE): SSVF Region 2 Supervisor
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
OUTCOMES:
NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.
ESSENTIAL DUTIES:
Case Management (70%)
Additional Information
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