- Executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.
- Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
- Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
- Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed. House Troubleshooting and Repair
- Technical Support (by phone/email)
- Provide professional representation of the Company in all dealings with customers, creating a positive experience for the customer.
- 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
- Naval Nuclear Power Program experience is a plus.
- Knowledge and proficiency of any of the (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
- Experience using (Canberra) software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
- Database management experience using SQL Server, Crystal Reports and/or Access.
- Nuclear Physics and Radiation Principles knowledge and experience
- Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
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Field Service Engineer - Newark, United States - Orion Talent
Description
Position Details:
Title:
Field Service Engineer
Location:
Newark, NJ
Shift:
Mon-Fri
Travel:
Weekly travel. Leave on Monday to customer site, return home Friday morning.
Compensation:
$85k - $90K base
Bonuses/Additional Compensation:
Sign-on bonus, Relocation package, Quarterly Bonus up to $1200 per, vehicle has the mileage paid, travel with a company credit card
Benefits:
Medical, dental, vision, 401K, paid vacation days, FSA and Employee Assistance Program, and Tuition Assistance
Vaccine Requirement:
None
Position Description:
Desired Qualifications:
