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Guest Experience Lead
6 days ago
Lululemon athletica Tacoma, United Stateslululemon athletica - Tacoma Mall [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all ...
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Client Experience Lead/Senior
2 weeks ago
Emerald Enterprises Burien, WA, United States FreelanceUpvest, founded in 2017, is a financial institution based in Burien, WA that enables any financial institution to provide exceptional investment experiences to its customers. The company is regulated by the German supervision authority (BaFin) and currently has over 160 employees ...
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Guest Experience Lead
1 week ago
McDonald's Burien, United StatesThis job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate co ...
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Guest Experience Lead
1 week ago
McDonald's Burien, United StatesThis job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate co ...
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Customer Experience Lead
6 days ago
Parkerservices Olympia, United States**Customer Experience Lead (Spokane)** · **WOOF Customer Experience Lead needed for award-winning pet · services platform · Pay Rate: $ per hour (DOE) · Location: Spokane (remote currently, onsite Post-COVID) · Employment Type: Direct Hire** · *Availability note: In order to be c ...
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Lead Experience Designer
2 weeks ago
WONGDOODY Seattle, United States Full timeWe are looking for an outstanding Product Design Lead to join WongDoody's Seattle team. You will work across multiple sectors to design and innovate alongside our clients. You will collaborate with the client and product team often comprised of developers, BA, product owner, and ...
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Superintendent
10 hours ago
Preston Recruitment Group Tacoma, United StatesThis established public works contractor concentrate on road construction and water/wastewater treatment plants, completing projects throughout Washington State. · An established business that values quality, safety, and family employees enjoy a strong work/life, benefiting from ...
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Customer Experience Analyst Lead
6 days ago
META Seattle, United StatesSummary: · The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at Reality Labs, you will be part of a global customer experience practice dedicated to liste ...
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Oceanic Ventures Fircrest, WA, United States Freelance· **We are currently looking for a full-time or part-time project manager for building services/technical building equipment (m/f/d) for our technical department at our locations in Iserlohn, Menden, and Hagen.** · **Your responsibilities** · - Project management at our location ...
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Sibylline Americas Seattle, United StatesJob Description · Job DescriptionCompany Description · About Sibylline · Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, d ...
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Account Manager
1 day ago
Down to Earth Landscape & Irrigation Parkland, United StatesWe are looking for someone who truly enjoys account management and the green industry. If you get energized and motivated about supporting clients and driving production, quality, safety, and efficiency among your team, this may be the role for you If you describe yourself as a c ...
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Uber Seattle, WA, United StatesLead Product Manager, Vehicle Tablet ExperienceAbout the roleThe focus for this role is using in-vehicle tablets to engage riders by providing them contextually relevant information, functionality, and content to improve their overall experience. In-vehicle tablets improve the Ub ...
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Glassdoor Seattle, United States Full timeWhy Glassdoor? · Our mission is to help people everywhere find a job and company they love. In the process, we're transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By ...
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Test manager
6 days ago
NebulaTech McChord AFB, United StatesOne group. Many opportunities. · The ALH Group is one of the leading insurance and financial services companies in Germany. Around 3,000 employees form the foundation of our success and ensure first-class service, individual consultation, and long-term satisfaction of our custome ...
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Personal bodyguard
2 weeks ago
Redwood Ventures Steilacoom, WA, United States Freelance**Company Description** · For over 25 years, consulting plus GmbH has been successfully operating in the security market. We see ourselves as a system provider for integrated security solutions, as well as a specialist for various security services and products, such as personal, ...
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Track Construction Foreman
2 weeks ago
Matrix Dynamics Sumner, WA, United States FreelanceWe are currently seeking candidates for the following position in Sumner, WA, Langenselbold, Satteldorf, and Nürnberg: · **Construction Site Supervisor - Immediate Start** · Our portfolio in the field of track construction includes, among others, the construction, renovation, exp ...
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Behavior Technician
12 hours ago
Kyo Tacoma, WA, United States Part time*Nice to meet you We're Kyo.* · Kyo is a leading provider of Applied Behavior Analysis (ABA), an evidence-based therapy for individuals with autism. Kyo serves thousands of children and teens across ten states. Every day, we seek to Make Every Moment Count for our clients and for ...
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Certified Medical Assistant
14 hours ago
MultiCare Health System Tacoma, WA, United States Full time*About MultiCare* MultiCare is a not-for-profit healthcare system with roots that go back well over 100 years. Today, we are the largest community-based, locally governed health system in the state of Washington with more than 20,000 employees. We are committed to our mission — p ...
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Physical Therapist HH
1 week ago
MultiCare Home Health/Hospice University Place, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
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Sales Associate Chef'Store PT- Overnight
1 week ago
Smart Foodservice Stores LLC Fife, United StatesJoin Our Community of Food People · QUALITY AND DEDICATION BEGINS WITH OUR TEAM, SO JOIN CHEF'STORE TODAY · We work as one to help our customers. · We offer competitive pay, Retail Sales Associates start at $19.97/HR · Overnight Schedule: Tuesday-Saturday 2:00am-9:00am · ESSENTIA ...
Guest Experience Lead - Tacoma, United States - lululemon
Description
& RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience.
They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.
The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities of the Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
Open and close the store in accordance with the opening and closing procedures.Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Job RequirementsEligibility Must be legally authorized to work in the country in which the store is locatedMust have the ability to travel to assigned store with reliable transportation methodsSchedule/Availability The work schedule can vary based on store needsShifts are typically scheduled:mornings, afternoons, evenings, weekends, and holidaysIn addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team membersExperience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with othersJob Assets (i.e.
, nice to have; not required) Education:
High school diploma/GED/equivalent, or aboveExperience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
For Experiential stores with food/beverage service only:
Food safety and/or liquor service certificationWhat We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differencesIntegrity: Behaves in an honest, fair, and ethical manner
Guest Experience:
Actively creates an inclusive, high-caliber experience and connection for every guest through team membersLeadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they workCollaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectivesDecision Making/
Problem Solving:
Uses logic and reasoning to evaluate alternatives and make effective, timely decisionsAdaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Interactive Communication:
Conveys information effectively and understands information shared while interacting with othersWork Context (e.g., environment, interactions, physical) Work involves moving through the store with bright lights and loud musicWork is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devicesWork may occasionally involve moving boxes weighing up to 30 lbs (13.
6 kg)For Experiential stores with food/beverage service only:
Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beveragesCompensation & Benefits Packagelululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance.
The base pay range for this position is from $22.00- $25.30/hour subject to minimum wage in the location.The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
This position has a target bonus of an additional $3 per hour , subject to certain requirements and the Company's discretion, bringing the total target compensation range between $25.00- $28.30/ hour .At lululemon, investing in our people is a top priority.
We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well.Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Extended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountFitness & yoga classesParenthood top-upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few)
Note:
The incentive programs, benefits, and perks have certain eligibility requirements.
The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
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Guest Experience Lead professionals in Tacoma
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Jared Mausten
I do a lot of things in self-employed for 30 years