Regional Field Service Manager - Roanoke - Virginia Transformer Corp

Description

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer Corp. is the largest U.S.-owned producer of power transformers in North America. For more than 50 years, we've grown by delivering for our customers — building premium, custom transformers with industry-leading lead times.

With more than 5,400 employees, we are known as an engineering-driven organization that thrives on speed, accountability, and execution. As a privately held company, we value nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling manufacturing across the country, and the momentum of a fast-moving organization — this is the place for you. Every transformer we build is custom, every challenge unique, and every team member essential.

We're growing so fast that not all roles are posted yet — if this opportunity aligns with your experience, we encourage you to apply and start the conversation.

Regional Field Service Manager

Location: Roanoke, VA (Relocation Required)

Department: Field Services / Aftermarket

Reports To: Director of Field Services (or equivalent)

Position Summary

The Regional Field Service Manager is responsible for leading, managing, and scaling field service operations across an assigned region, supporting installation, commissioning, testing, maintenance, and aftermarket service of power and distribution transformers. This role ensures safe execution, technical excellence, customer satisfaction, and financial performance across all field activities.

This position is ideal for a proven field services leader with strong transformer expertise, customer-facing experience, and the ability to lead technicians in fast-paced, high-accountability environments.

Key Responsibilities

Field Operations & Leadership

• Lead and manage regional field service technicians and supervisors supporting transformer service activities.
• Ensure safe, compliant, and high-quality execution of field work including installation, commissioning, testing, maintenance, and emergency response.
• Set expectations, manage performance, and develop technical and leadership capability within the field organization.
• Serve as escalation point for complex technical issues, customer concerns, and field execution challenges.

Customer & Commercial Support

• Act as a primary regional contact for customers during field service and aftermarket engagements.
• Support customer meetings, outage planning, and service coordination.
• Partner with sales and aftermarket teams to support service opportunities, scope development, and execution planning.
• Drive customer satisfaction through responsiveness, communication, and execution excellence.

Safety, Compliance & Standards

• Enforce strict adherence to safety standards, procedures, and regulatory requirements.
• Ensure compliance with IEEE, ANSI, IEC, and internal field service standards.
• Lead incident reviews, root cause analysis, and corrective action implementation.
• Promote a strong safety culture across all regional field operations.

Operational Performance & Reporting

• Manage regional workload planning, technician utilization, scheduling, and travel.
• Track and report key performance indicators including safety, quality, cost, schedule, and customer satisfaction.
• Support forecasting, budgeting, and cost control for regional field service activities.
• Identify and implement process improvements to increase efficiency and reduce execution risk.

Cross-Functional Collaboration

• Partner with Engineering, Manufacturing, Quality, Training, and Technical Support teams to resolve field issues and improve product and service performance.
• Provide field feedback to support design improvements, training updates, and standardization.
• Support continuous improvement initiatives across Field Services and Aftermarket.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent technical experience.
• 7+ years of experience in field services, power equipment service, or industrial service environments.
• 3+ years of people leadership experience, managing technicians or field teams.
• Strong knowledge of power and/or distribution transformers, field testing, commissioning, and maintenance.
• Proven ability to manage customer relationships and field execution simultaneously.
• Willingness to relocate to Roanoke, VA.
• Ability to travel regionally as required to support field operations.

Preferred Qualifications

• Experience leading regional or multi-site field service teams.
• Familiarity with transformer testing standards and safety protocols.
• Experience supporting utility, data center, or industrial customers.
• Strong financial and operational acumen within a service organization.

Key Competencies

• Field leadership and accountability
• Safety-first mindset
• Customer-focused execution
• Technical problem solving
• Cross-functional collaboration
• Operational discipline and urgency