Service Coordinator I (31002) - Sacramento - EBARA TECHNOLOGIES INCORPORATED

    EBARA TECHNOLOGIES INCORPORATED
    EBARA TECHNOLOGIES INCORPORATED Sacramento

    1 week ago

    Description
    POSITION SUMMARY
    Under direct supervision, provide service to the customer base at various site locations.
    ESSENTIAL FUNCTIONS
    • Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA). (Essential)
    • Update databases with the status of returned materials issues and accounts for returns inventory. Issue Work Orders on the returns. (Essential)
    • Provide quotes to customers on work orders. (Essential)
    • Maintain and update the database with relevant service and product information. (Essential)
    • Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. (Essential)
    • Follow through with the completion of the work order and shipment of the product to the customer. (Essential)
    • Responsible for receiving and transferring inventory between quick response centers (QRC). (Essential)
    • Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
    • Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)
    • Perform other duties as assigned. (Non-Essential)
    POSITION QUALIFICATIONS
    Competency Statement(s)
    • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
    • The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.
    • The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
    • The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
    • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
    Education
    • High school diploma, Associate,s degree, or equivalent experience.
    Experience
    • Zero (0) to Four (4) years of work-related experience in the semiconductor or related area.
    • Working knowledge of general policies and procedures.
    • Strong Customer Relations skills.
    SKILLS & ABILITIES
    • Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
    • Sufficient PC skills to manage information and good ten-key data entry skills.
    • Must be detail-oriented.
    • Strong verbal and written communication skills are essential. Must be comfortable with redundant work and minute-to-minute day-to-day variety.
    • Strong relationship building skills with the ability to collaborate and work effectively with internal colleagues and customers.
    • Demonstrated teamwork and organizational skills.
    • Demonstrated excellent written and oral communication skills.

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