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    service advisor - Rochester Hills, United States - Rafih Auto Group

    Rafih Auto Group
    Rafih Auto Group Rochester Hills, United States

    1 month ago

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    Description

    Get your career in gear with Rafih Auto Group If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us We are currently looking for a Service Advisor to join our growing team.

    What We Offer:

    • Competitive pay
    • Health Insurance
    • Paid Holidays & PTO
    • Short Term Disability
    • Life Insurance
    • 401(k) Retirement Plan
    • Vehicle Purchase Discounts
    Responsibilities:
    • Greeting customers and directing them to available mechanics.
    • Consulting with mechanics regarding necessary repairs
    • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
    • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
    • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
    • Managing and overseeing the dealership's workflow and schedule.
    • Calling customers to advise them about service changes or car pick-up times.
    • Maintaining positive customer relationships to ensure repeat business.
    • Ensuring all details on services rendered and costs are related to customers and processing their payments.
    • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
    • Providing customers with a luxury experience resulting in high survey ratings.
    Requirements:
    • Strong customer service skills and willingness to learn
    • Experience in the automotive field (preferably in the service department)
    • A strong understanding of automotive technology and the automotive industry
    • Strong organizational, decision making, and problem-solving skills.
    • The ability to communicate with mechanics, customers, and management.

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