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    Vehicle Registration Support Representative - Frankfort, United States - Vitu

    Vitu
    Vitu Frankfort, United States

    4 weeks ago

    Default job background
    Full time
    Description

    ***Must live in the state of Kentucky***
    Vitu

    Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across various locations — all on one platform.
    We seek a Customer Support Representative for a full-time position in Kentucky.
    Position Overview
    The Customer Support Representative position is held by a dynamic, highly motivated, and organized individual with superior attention to detail and excellent customer service for our Vitu clients. This is a fast-paced office with customers who need immediate resolutions. The potential candidate must provide superb customer service with an upbeat attitude.
    Responsibilities

    • Assist customers with program questions and issues via phone, email, and/or chat.
    • Provide answers to questions related to DMV policy and paperwork.
    • Troubleshoot program issues, concerns, and user errors in a fast-paced environment.
    • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
    • Assist in the paperwork and set up of new accounts.
    • Ability to work in a high-production, fast-paced environment.
    • Assist with day-to-day office duties.


    Experience

    • Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred.
    • Excellent communication and interpersonal skills are a must.
    • Troubleshooting and problem-solving skills required.
    • Experience with Kentucky vehicle title and registration.
    • Knowledge of Kentucky state rules and regulations regarding vehicle title and registration.
    • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
    • Able to work independently with limited supervision.
    • Strong organizational skills and ability to follow directions.
    • Excellent time management
    • Superior attention to detail
    • Positive attitude who can work well in a team or independently.


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