Customer Support Manager

Only for registered members United States

1 month ago

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Job summary

The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer issues and acting as a critical escalation point within the support organization.
This manager also plays a key role in product readiness, knowledge sharing, and continuous improvement initiatives.

Qualifications

  • 5+ years of experience in technical support or product support roles within a SaaS or software organization.
  • Strong troubleshooting skills across databases, application servers, and cloud technologies.

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