Customer Support Manager
1 month ago

Job summary
The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer issues and acting as a critical escalation point within the support organization.This manager also plays a key role in product readiness, knowledge sharing, and continuous improvement initiatives.
Qualifications
- 5+ years of experience in technical support or product support roles within a SaaS or software organization.
- Strong troubleshooting skills across databases, application servers, and cloud technologies.
Job description
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