FT Customer Support Associate - Fillmore, United States - Nok

    Nok
    Nok Fillmore, United States

    1 month ago

    Default job background
    Full time
    Description
    [Customer Service / Remote] - Anywhere in U.S.
    / Competitive pay / Medical, dental & vision / 401k - As a Customer Support Associate you'll:

    Quickly respond to customers' concerns or inquiries across all platforms, including phone, text, email and social media to ensure they have an OUTSTANDING experience; Proactively address customers' problems before they arise - turning skeptics into loyal users; Collaborate cross-functionally to drive resolution of customer issues; Become a subject matter expert on listed products and provide technical support such as basic troubleshooting as needed; Update orders with exceptions in proprietary system.

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    Associated topics:
    call center, call center representative, client, customer care, rep, representante de servicio al cliente, service, system support, technical support, telephone