- Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
- Receives transfer requests from physicians and hospitals. Information includes demographic, insurance, and clinical data.
- Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
- Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
- Performs follow up transfer to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, members, and others regarding expediting approval of a patient transfer.
- Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
- Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Transport).
- Senior Transfer Coordinators will be trained in air traffic and ground control operations.
- Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.
- Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
- Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing MedStar Health System
- Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies, and procedures.
- Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures, and guidelines as well as regulatory agency standards.
- Assists with new and current initiatives Minimum Qualifications
- High School Diploma or GED required
- Successful completion of training program as an Emergency Medical Technician or EMT Paramedic required
- Associate's degree preferred
- 3-4 years acute care experience required
- EMT - Emergency Medical Tech (basic, current or prior registration) required
- National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) within 1 Year required
- Proficiency in keyboarding (>60 words/minute preferred)
- Ability to manages multi-line telephone system (10 lines)
- Detail-oriented, ability to multi-task and manage projects
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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MedStar Transfer Coordinator - Washington, DC, United States - MedStar Health
Description
General Summary of PositionMedStar Health has a Full-Time opportunity at our Transfer Center in Lanham, MD. The Transfer Coordinator provides services including: Emergencyrequests to transfers critical patients to MedStar Hospitals for conditionssuch as heart attacks, strokes, trauma and other time sensitive emergencies;non-emergency transfer requests to MedStar hospitals; dispatches helicoptersand ground critical care ambulances; requests for ambulance and wheelchairtransports for all MedStar hospitals; coordination of critical responses suchas in-hospital Code Heart; coordination of regional hospitals informationduring disasters; critical radiology communications; and other criticalcommunications for the MedStar Health system.
This department is open 24 hours a day and has openings for day,evening, and overnight shifts. The shifts are typically 12 hours and everyother weekend is required. This Full-Time positionwill be represented by the Service Employees International Union (SEIU) Local722.
Primary Duties and Responsibilities
Education
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
