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Executive - Import Operations (Customer Service) - Indianapolis, United States - BDP International
Description
**Job Details**
**Executive - Import Operations (Customer Service **
This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****
Job Title Executive - Import Operations (Customer Service) Education Bachelor's Degree Location India - No. 89, AM Plaza, Old Airport Road - Bangalore, KA IN (Primary)
Career Level Executive Category Operations Job Type Permanent Job Description **About BDP International:**
BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 3,900 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries.
The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.
**JOB DESCRIPTION**
Handling Key Accounts Import customer service activity
Ensuring proper handling of Ocean Imports shipments through proper channels and planning of shipments
Implementing SOP's guidelines of company on a regular basis for smooth handling of shipments as per agent's or clients requirement
Ensure that prompt and courteous service are provided to agents and end-customers by the customer service and operations department
Follow up with operations and customer service team for hassle free operations
Follow up with customers, Coordinating with CHAs & Transporters, CFS, ICD for for smooth operations
Arranging survey / Inspections / Certificates from the vendors
Ensuring timely updating of DSR as per company policy and s ending the same customers on daily basis as well as to higher-ups in Head office
Building relationship with overseas agents and clients for FOB selling and nominations. Materializing the cross country trade leads provided by overseas agents with local contacts
Supporting operation team of Ocean Import whenever required
Handling Client Grievance & Handling Customs related issues
In Admin Desk, choosing the right vendor, negotiation, selection and finalization of rate contract, completing the vendor registrations and regular follow-up.
In case of contract renewal, proactive follow up and contract renewal is completing before it gets expired
Vendor monitoring and conducting the review meetings on regular basis, submitting the feedback to Head office
Maintaining Vendor outstanding and coordinating with Finance team for on time payments release to them and Arranging the TDS certificates to Vendors regularly
Exemption Type Exempt (Salaried) Job Requirements
Prefer at least three (3) years of experience handling Import trafficking functions with a freight forwarder/broker.
Prefer two (2) to three (3) years of experience in customer service duties.
Must be able to work in a fast paced environment.
Good communication and organization skills and a strong attention to detail are required.
The ability to work on a team and leadership experience is strongly desired.
Candidate should have the ability to learn various computer programs.
Please visit our website: *** This is a great opportunity to advance your career Come join our growing BDP team*** BDP International - The Employer of Choice Follow BDP International Career Pages l l
