Help Desk Manager - Trenton, United States - Sunrise Systems Inc

Description

Job Title:
Help Desk Manager

Location:
Trenton, NJ

Duration: 03 months on W2 with possibility of extension.


Job Description:


Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.


Note :
This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break


Note2 :
This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.


RELEVANT WORK EXPERIENCE : 3-4 yrs.


Skill

Required / Desired

Amount

of Experience
Dell/Client PC hardware configuration and troubleshooting skills
Required
4
Years

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)
Required
4
Years

Windows 10 OS configuration and troubleshooting skills
Required
4
Years

Knowledge of SCCM for computer imaging (for device configuration)
Required
4
Years

Knowledge of SCSM for trouble ticket resolution and workflows
Required
4
Years

Client multifunctional device familiarity
Desired
4
Years