Front Desk Medical Reception Manager - Seattle - Experience Momentum

    Experience Momentum
    Experience Momentum Seattle

    20 hours ago

    Description

    Job Type
    Full-time
    Description
    Full-Time Front Desk Medical Reception Manager - Fremont Location
    Typical hours of operations: Monday - Thursday 7AM -7PM, Friday 7AM - 6PM
    Schedule: Schedule can be variable and requires some flexibility, evening shift preferred
    Pay: $ $30.00 per hour
    Create Connection. Empower Wellness. Welcome to Experience Momentum.
    Experience Momentum is a thriving, mission-driven wellness center located in Fremont, WA providing integrative health services including physical therapy, massage therapy, nutrition counseling, personal training services and group fitness. We are seeking a Front Desk Medical Reception Manager who brings warmth, reliability, and a solutions-focused mindset to every interaction.
    If you're looking for meaningful full-time work where your customer service skills truly matter and your schedule remains consistent, this could be the role for you.
    Why You'll Love Working Here:

    • Consistent Full-Time Hours: Schedule can be variable and requires some flexibility, evening shift preferred
    • Positive Work Culture: Join a collaborative, values-driven team that prioritizes inclusivity and whole-person care.
    • Professional Growth: Gain hands-on experience working with a team of physical therapists, dietitians, fitness coaches, and wellness professionals.
    • Wellness Perks: Access to discounted services and fitness classes to support your personal health journey.
    What You'll Do:
    • Lead Daily Operations: Oversee the day-to-day flow of the CRS department while upholding Experience Momentum's mission, values, and service standards
    • Create a Standout Client Experience: Greet and support clients with warmth, professionalism, and consistency from check-in through follow-up
    • Manage Scheduling & Access: Coordinate appointments across service lines to optimize availability, flow, and quality of care
    • Handle Payments with Precision: Collect copays, balances, and payment information accurately and professionally
    • Support Clear Communication: Answer phones, manage referrals and faxes, and ensure timely, compassionate patient follow-up
    • Maintain Accurate Records: Keep client accounts current, including demographic, insurance, and financial information
    • Navigate Complex Inquiries: Respond clearly and empathetically to client questions, including Motor Vehicle Accident and L&I cases
    • Develop & Support Your Team: Coach, mentor, and conduct regular check-ins and performance reviews with CRS team members
    • Problem-Solve in Real Time: Anticipate and resolve operational challenges with both staff and client experience in mind
    • Drive Department Results: Partner with the General Manager to set goals, execute strategies, and track performance outcomes
    • Lead with Accountability: Facilitate and participate in department and leadership meetings with clarity and data-informed insights
    • Support Hiring & Onboarding: Assist with recruiting, training, and performance management in collaboration with HR
    • Pitch In Where Needed: Jump into additional administrative and operational tasks to keep the clinic running smoothly
    Who You Are:
    • A dependable and detail-oriented professional who thrives in a fast-paced, people-centered environment
    • A clear communicator who can navigate sensitive or complex scenarios with grace
    • Tech-savvy and organized, with the ability to manage multiple tasks calmly and efficiently
    • Previous experience in a medical, clinical, or wellness setting strongly preferred
    • Exceptional communication skills with previous experience in a customer service leadership role
    • Passionate about working within a health and wellness space
    • Previous experience with TheraOffice
    Full-Time Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    How to Apply:
    If you're passionate about supporting people and want to be part of a dynamic, inclusive team committed to health and healing, we'd love to hear from you. Please submit your resume and a brief cover letter sharing why you believe you're a strong fit for this position and schedule.
    Experience Momentum participates in E-Verify to confirm the identity and employment authorization of all newly hired employees. To learn more about E-Verify, please visit www.e- .
    Work Location: In person
    Salary Description

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