Product Lead - San Francisco, California, , United States

About Jiko · At Jiko, we're building financial infrastructure that empowers institutions to transact and settle in USD with speed and confidence — 24/7. JikoNet Crypto is our real-time settlement network designed for the digital asset ecosystem, offering secure, bank-linked liqui ...

Job description

About Jiko

At Jiko, we're building financial infrastructure that empowers institutions to transact and settle in USD with speed and confidence — 24/7. JikoNet Crypto is our real-time settlement network designed for the digital asset ecosystem, offering secure, bank-linked liquidity and settlement services for exchanges, custodians, market makers, and more. Our network helps institutions move funds with speed and minimal risk, backed by regulated banking rails and T-bill-based liquidity solutions.

As part of a rapidly evolving fintech and crypto market, Jiko hosts a fast-paced, mission-driven environment where each team member's contribution directly impacts growth and success.

Position Overview 

We are seeking an experienced Product Lead with deep subject matter expertise in digital asset settlement to lead the design, evolution, and delivery of institutional-grade settlement capabilities across blockchain and fiat payment rails.

You will shape products used by some of the most sophisticated companies in the world and deliver value to these customers and their own counterparties, from onboarding to daily investment and payment interactions.

This is a high-impact role that combines customer empathy, strong communication skills, strategic thinking, and strong prioritization capabilities. Reporting to the Chief Product Officer, this position requires close and continuous collaboration with talented teams across the organization, including Sales, Customer Success, Engineering, Operations, Legal, and Compliance.

You will enjoy this role if you care deeply about helping customers succeed, want to work directly with clients, enjoy creating innovative technology, and want to see ideas quickly shipped into production.

We're looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work

What you will be doing

Customer Engagement

• Engage directly with customers and partners to gather feedback, understand their workflows, operational challenges, and integration requirements, present new/candidate features, and translate insights into the prioritized backlog.
• Collaborate with Sales and Client Success to articulate product value to institutional customers.
• Attend conferences, speaking engagements, and sales events to present and showcase Jiko's product offerings.
• Partner with Engineering to define scope, estimate timelines, assess technical tradeoffs, and drive agile development cycles.

Digital Assets Product Management

• Serve as the internal subject matter expert on how digital asset firms manage post-trade settlement, treasury movements, and counterparty risk/controls.
• Define the product roadmap for digital asset customers based on customer input, internal stakeholders, competitive offerings, evolving market, and user data. Also, leverage new functionalities within the Jiko platform, particularly around the JikoNet Crypto settlement network. 
• Translate these insights into clear priorities and a multi-horizon strategy that balances near-term delivery with long-term platform evolution. 
• Design product features that are reusable across diverse market participants, balancing configurability, ease of use, and the operational robustness required for institutional-scale adoption. In full alignment with legal, regulatory, and compliance requirements.
• Continuously improve the customer experience and UX, focusing on the unique needs of institutional digital asset users.
• Ensure consistency with platform capabilities and collaborate with other product teams to manage dependencies, share best practices and leverage common services (authentication, wallet management, payments, investment engine, analytics, etc.).
• Deliver the roadmap, keeping stakeholders informed on progress, and proactively resolving roadblocks to ensure timely, high-quality releases.

What experience you should have

• 5+ years of experience in product, operations, or market infrastructure roles in the digital assets industry. 
• Demonstrated expertise in institutional digital asset settlement workflows, including wallet and custody models (segregated vs omnibus), blockchain protocols, stablecoin-based settlement, on/off-ramp mechanics, treasury and liquidity operations. With familiarity with fiat payment rails and their interaction with always-on crypto markets.
• Strong understanding of regulated financial environments and financial infrastructure for both investment and payment workflows.
• Excellent communication, interpersonal, and presentation skills; comfortable engaging with both customers and internal teams. Has experience presenting in front of a live audience. 
• Data-driven mindset and ability to prioritize, eliminate ambiguity, and drive complex initiatives to completion.

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. 

Jiko participates in E-verify.