Leasing Specialist - Colorado Springs
5 hours ago
Job description
Position SummaryWeidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed.
As a Leasing Specialist, you have a genuine interest in building positive connections and have an exceedingly strong aptitude for sales and marketing.
This role is for responsible for understanding, executing and achieving the leasing and renewal goals for their specific community. It is imperative that this position pays particular attention to the price, promotion, and presentation of the community.A successful Leasing Specialist is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.
In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary ResponsibilitiesWalk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities
Effectively coordinate daily activities through the management of People, Product, Price and Promotion
Exercise discretion and independent judgment in the daily marketing and advertising functions of the community to enhance performance
Manage effectiveness of mini model items, placement, and presentation
Manage the timely responses of resident and prospective resident calls and emails; Monitor and verify traffic in queue is responded to daily
Respond to resident and prospective resident calls and emails promptly in the morning
Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments; Ensure all leasing traffic is recorded and input daily
Tour prospective residents with energy and enthusiasm the Weidner way
Ensure successful leasing by facilitating the application process at the end of the tour
Maintains strong competitive leasing closing ratio
Review and process all applications immediately upon receipt
Timely and respectful communication with applicants upon receiving results
Follow Weidner Move In Experience with all approved applicants
Maintain and follow up on traffic in queue
Oversee completion of market analysis and shop competitive properties at least monthly; Implement marketing and leasing strategies daily
Maintain in depth knowledge of the community, residents, and competitor properties at all times
Meet with Community Director regularly to review leasing performance and goals, to improve leasing initiatives and strategy
Actively manage lease renewals in a timely manner and develop retention program
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards
Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
Accompany vendors to vacant and/or occupied units, as needed
Assist with lease renewals in a timely manner and promote resident retention
Ensure leasing office is clean, orderly, and professionally presentable at all times
Create, store and maintain residential files, while ensuring strict confidentiality
Collect revenues; including rents, deposits and fees
Accept and document service requests; follow up upon completion
Follow all company key logging and storing procedures
Regular and effective communication with Community Director
Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Qualifications
Qualifications:
2+ years of property management experience required
Prior customer service experienced required
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner's Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work outside of normal scheduled hours as needed
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver's license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
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