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    Team Leader, LTD Claims Case Management - Boise, United States - Idaho State Job Bank

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    Description


    Team Leader, LTD Claims Case Management at Guardian Life in Boise, Idaho, United States Job Description The LTD Team Leader is responsible for validating that all LTD claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines.

    The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost containment activities, reports and quality control issues.

    The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency.

    You will assist team members with their development and career progression.

    The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength.

    The Team Leader works with external customers to enhance the overall experience for the customer. You will be responsible for the overall functioning of the department.


    You will:
    + Develop and communicate objectives and performance goals for the department + Managing direct reports' performance by coordinating with HR business partners to develop coaching plans and performance improvement plans + Develop employee goals to promote career growth that enhance level of knowledge for future opportunities + Collaborate with business partners including Life and Disability, CRU, SIU, Sales Force, Group Quality Management, and other areas within the company + Promote leadership model to support Guardian values + Create yearly action plan based on the results from the employee engagement survey + Review daily, weekly and monthly reports on team productivity for operational reporting and monitoring purposes and to identify trends and training opportunities + Coordinate and monitor overpayment recovery efforts, vendor/legal negotiations and tracking for liability and reporting purposes + Monitor claim turnaround times to validate decisions are made within DOL and policy time + frames + Oversee settlement checks in accordance with settlement agreements + Assist in self-testing for MARs Financial Control + Develop training tools in conjunction with technical experts to deliver training to the staff + Empower staff through brainstorming sessions to revise workflows and procedures that promote best practices + Support strategic i To view full details and how to apply, please login or create a Job Seeker account

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