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- Respond to guest concerns and request to ensure complete guest satisfaction
- Create schedules for restaurant front of house staff and restaurant bar staff including all meal periods with budget and business levels in mind
- Assist Director of Food & Beverage in booking large groups that do not require banquet staff
- Ensure server tips sheets are turned in daily and review to verify amounts are correct
- Turn server tips sheets into Human Resources for payroll daily once verified
- Conduct inventory monthly and turn in reports from inventory to the Director of Food & Beverage
- Execute and oversee ordering of restaurant related items (excludes kitchen food ordering)
- Attend department meetings scheduled by the Director of Food & Beverage
- Review all special promotions, party bookings and BEO's for the shift/day
- Responsible for completing all tasks on the manager check list on a daily basis
- Ensure that menus are in presentable condition for the day and upcoming shift
- Inspect and ensure all dcor, tables, chairs, table settings and uniforms are presentable and meet Seascape Beach Resort standards
- Maintain the managers daily log each shift (including recording of day's events, employee issues, maintenance items, housekeeping calls)
- Provide Micros support to restaurant
- Complete labor report and review timecards daily to ensure time cards are accurately completed by employees
- Provide support to restaurant service staff when necessary including but not limited to:
- Taking orders, running food, clearing and re-setting tables, moving chairs and tables, tending bar and coffee stations
- Complete FOH functions including but not limited to daily cash reconciliation, opening and closing procedures
- Provide staff feedback and coaching where necessary
- Participate in the hiring process through interviewing candidates alongside the Director of Food & Beverage
- Perform other related duties as requested by the supervisor
- Ability to take care of the customers needs while following company procedures
- Must be tech savvy and capable of using Canva, Microsoft Excel, Word, Publisher
- Basic knowledge of social media and marketing to partner with in-house marketing team
- Ability to accept responsibility and account for his/her actions
- Knowledge of people management and strong ability to lead a team
- Understanding of staffing needs and capabilities to staff according to business levels
- Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities
- Ability to make critical decisions while following company procedures
- Ability to find a solution for or to deal proactively with work related problems
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions
- Extensive experience with training staff and implementing SOPs and processes
- Two year's related hotel/resort restaurant industry experience and/or training
- Must have at least 4 years of experience managing a staff and a restaurant
- At least 4 years of proven experience training staff
- High school or GED graduate
- Ability to read, comprehend and provide instructions, both written and verbal
- Have working knowledge of Micros POS and back office reporting functions
- Proficient in Outlook and Microsoft internet applications
- Must provide valid document(s) to work in the US
- Must have valid Food Handler Certificate
- TIPS certification required
- Valid California Driver License is required (for specific positions)
- Lift 25-50 lbs.
- Sit, stand and walk for long periods of time
Restaurant Manager - Aptos, United States - Seascape Beach Resort
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Description
Job DetailsJob Location
Seascape Beach Resort - Aptos, CA
Position Type
Full Time
Education Level
High School
Salary Range
$70, $75,000.00 Salary/year
Job Shift
Day
Job Category
Restaurant - Food Service
Description
SUMMARY: Oversees the restaurant floor staff during heavy foot traffic hours and manages the backend administrative duties of the Sanderlings Restaurant.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS, SKILLS & ABILITIES
While performing the duties of this job, the employee must be able to: