Senior Technical Liaison - Bethesda - beBeeUserSupport

    beBeeUserSupport
    beBeeUserSupport Bethesda

    2 days ago

    Job title: User Support Specialist

    Description

    User Support Strategist

    The User Support Strategist drives the success of an OSINT-driven Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform by delivering exceptional user support services.


    This key role involves taking ownership of software platforms to uncover intelligence insights.  Through hands-on collaboration with customers and stakeholders, the User Support Strategist develops targeted solutions that amplify business outcomes. Key responsibilities:


    • Becoming proficient in leveraging advanced features within software platforms to identify strategic opportunities;

    • Fostering long-term relationships with internal teams and external partners through proactive communication and empathetic problem-solving;

    • Empowering users with training programs designed specifically around their needs; providing actionable guidance on best practices; and bridging knowledge gaps via contextual workshops or real-time coaching sessions
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