Customer service rep - Battle Creek
1 month ago

Job summary
The FBO Customer Service Representative utilizes superior customer service skills as a company liaison to respond to inquiries and carry out requests from customers, vendors, team members and the general public during the overnight hours.
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Responsibilities
- Greets team members, customers, vendors, visitors and the general public and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards.
- Initiates dialogue with our guests to understand and exceed their needs (i.e. creating itineraries and arranging customer travel accommodations such as hotel, rental car catering restaurants etc).
Requirements
- High School graduate or equivalent required- Minimum one year customer service experience including direct customer contact - Proficiency with general computer usage- basic knowledge of Microsoft software Word Excel Project etc requiredJob description
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