Customer Care Professional - Brooklyn, United States - Calldeans

Description

**Customer Care Professional**

**Customer Care Professional**

***Responsibilities:*** Convert incoming customer calls into booked service appointments.

Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls and practice outbound calling.

Adhere to the companys plan for resolving customer complaints quickly and favorably.

Maintain and update customer database with complete and accurate information.

Other fun administrative activities.

Dispatch jobs to technicians.

Make outbound calls to customers.

Execute a minimum of 20 touches per hour.

Assist in filling the dispatch board with jobs for our technicians via booking service calls or Deans Club evaluations.

Input data in system accurately.

Occasionally being On-Call

Any other items that may be assigned by the Customer Service Manager.

***Join our GROWING team***

We strive to create a place of employment that respects a work/life balance for all of our employees. We work hard and we play hard We offer a fun and exciting working environment that respects you as an individual.

Besides the ability to work with the highest trained Service Professionals in the industry, we offer a competitive benefits package including a 7% 401k match, incredible vacation time, paid holidays, training opportunities, amazing managers, ongoing training to increase your skills, and the ability to grow into other opportunities within the company.

Our employees enjoy 100% employer paid health and dental premiums for you and your family We are also very centrally located within the metro area so no long commutes to and from work