Jobs
>
Atlanta

    Revenue Operations Manager, CX Ops - Atlanta, United States - CallRail

    CallRail
    CallRail Atlanta, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The Position

    CallRail is looking for a Revenue Operations Manager who is a strategic leader that will serve as the primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (currently ZenDesk, Five9, knowledge of Service Cloud beneficial). The ideal candidate will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our service applications, guiding the business on how to operationalize new business initiatives best, build infrastructure to support new organization strategies and implement process improvements.

    The Revenue Operations Manager reports directly to the Sr. Manager of Go-To-Market Systems and works closely with stakeholders to bridge the gap between business requirements and technology. A self-starter comfortable with ambiguity, strong attention to detail, and an ability to work in an agile environment. The ideal candidate for this role will be both detail and process-oriented. The Revenue Operations Manager should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of an operational project.

    What You'll Do

    • The candidate will identify and implement process improvements in the customer experience domain.
    • Administrate and configure Zendesk to meet the needs of the organization, including user management, ticketing workflows, automation, and integrations
    • Provide new user accounts and manage licenses and permissions
    • Manage, design, configure, test, deploy, and support the Customer Experience Applications comprised of Zendesk, Five9, Twilio, SurveyPal, and many other technologies
    • Create, update, and manage tasks & stories in the project management tool to support day-to-day requests, system issues, and timelines
    • Produce clear, concise process documentation for core support operations processes, including historical documentation of Customer Experience Application enhancements and releases
    • Monitor any incidents/bugs within Zendesk and share them with the audience while taking ownership of the resolution
    • Conduct regular audits to ensure data accuracy and compliance with internal policies and regulatory requirements
    • Test and validate new processes in a sandbox environment before implementing them into a production environment

    What You'll Need

    • 3+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
    • Certified Zendesk Support Administrator Expert
    • 3+ years of experience configuring and managing a phone IVR, such as Five9
    • You can communicate the vision, strategy, and status of projects to leadership and internal stakeholders
    • Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
    • Ability to meet deadlines, handle and prioritize simultaneous requests
    • A basic understanding of Asana and LucidChart is preferred
    • Deployment of Zendesk Answer bot, preferred
    • Knowledge of Salesforce products, specifically Service Cloud and Sales Cloud
    • Strong emotional intelligence
    • Experience in SaaS
    • Experience in a high-velocity, transactional business model
    • Strong attention to detail, a flexible attitude, and a team player
    • Strong sense of ownership and ability to meet deadlines

    If you do not meet all the requirements listed, we still encourage you to apply No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

    Additional Perks

    • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
    • Competitive HSA with company matching
    • Paid parental leave
    • Flexible vacation policy
    • 401K options with company dollar-for-dollar match
    • Employee stock options available from day one
    • $2,000 annual educational allowance
    • Catered lunch every Tuesday * an in-office perk
    • MARTA transportation or office parking expenses covered
    • Employee charitable donation company match, up to $500 annually
    • Regular company outings and events
    • Remote work from home options with $500 office stipend to set up your home office
    • Designated bike storage

    Learn more:

    You Are Welcome Here

    CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

  • Elekta

    Manager, Cloud Ops

    1 week ago

    Elekta Atlanta, United States

    Are you a current Elekta employee? · Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? · We continually look for motivated and skilled individuals who are interested in supporting o ...

  • Elekta

    Manager, Cloud Ops

    1 week ago

    Elekta Atlanta, United States Full time

    Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our cust ...

  • Georgia Tech

    Program and Ops Manager

    1 week ago

    Georgia Tech Atlanta, United States

    Apply for Job Job ID Location Atlanta, Georgia Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job · About Us · Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment ...

  • IDR Healthcare

    S&OP Project Manager

    5 days ago

    IDR Healthcare Atlanta, United States

    S&OP Project Manager · IDR is seeking a S&OP Project Manager to join one of our top clients in Atlanta. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today · This position will be on a hybr ...

  • Applied Resource Group

    S&OP Project Manager

    2 weeks ago

    Applied Resource Group Atlanta, United States

    Applied Resource Group is looking for an S&OP Project Manager (contract) hybrid in ATL. · Manage Sales and Operations Planning (S&OP) projects, overseeing single or multiple initiatives. · Define project scopes and objectives aligned with S&OP requirements. · Develop comprehensi ...

  • CBRE

    FM Engineering Ops Manager

    2 weeks ago

    CBRE Atlanta, United States

    FM Engineering Ops Manager · Job ID · 166122 · Posted · 07-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Engineering/Maintenance · Location(s) · Atlanta - Georgia - United States of America · This is a regional role covering TX, FL, GA, AL, M ...

  • CallRail

    Revenue Operations Manager, CX Ops

    3 weeks ago

    CallRail Atlanta, United States

    The PositionCallRail is looking for a Revenue Operations Manager who is a strategic leader that will serve as the primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (currently ZenDesk, Five9, knowledge of Serv ...

  • CallRail

    Revenue Operations Manager, CX Ops

    3 weeks ago

    CallRail Atlanta, United States

    Job Description · Job Description · The Position · CallRail is looking for a Revenue Operations Manager who is a strategic leader that will serve as the primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (c ...

  • Amazon

    Finance Manager, Ops Finance IPAT

    2 weeks ago

    Amazon Atlanta, United States

    Are you passionate about optimizing free cash flows and maximizing working capital efficiency on a global scale? · Join our dynamic team as we revolutionize our financial strategies to manage cash flows. As a Finance Manager, you will play a pivotal role in driving transformativ ...

  • CallRail

    Revenue Operations Manager, CX Ops

    3 weeks ago

    CallRail Atlanta, United States

    Job Description · Job DescriptionThe PositionCallRail is looking for a Revenue Operations Manager who is a strategic leader that will serve as the primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (currently ...

  • Cedent Consulting

    Program Manager Data Ops Engineering Team

    1 week ago

    Cedent Consulting Atlanta, United States

    Title: · Program Manager – Data Ops Engineering Team · @ · Atlanta · , · GA · Terms of Hire: Full Time. · Salary: $ · Open K/ · YR + Benefits. · Job description: · Program Manager Role Overview: · The Program Manager is responsible for one or more programs in the DataOps ...

  • Delta Air Lines

    Co-Op, On-Board Services, Catering Management Logistics

    2 weeks ago

    Delta Air Lines Atlanta, United States

    Delta's OnBoard Services (OBS) Materials and Logistics team is leading an effort to transform how we support our catering partners by building a new, industry leading, procure-to-pay, first-to-final mile supply chain system. We are looking for an energetic co-op to help support t ...

  • Delta Air Lines

    Co-Op, On-Board Services, Catering Management Logistics

    3 weeks ago

    Delta Air Lines Atlanta, United States

    Deltas OnBoard Services (OBS) Materials and Logistics team is leading an effort to transform how we support our catering partners by building a new, industry leading, procure-to-pay, first-to-final mile supply chain system. We are looking for an energetic co-op to help support th ...

  • Delta Air Lines

    Co-Op, On-Board Services, Catering Management Logistics

    1 week ago

    Delta Air Lines Atlanta, United States

    Co-Op, On-Board Services, Catering Management Logistics (Fall 2024) · United States, Georgia, Atlanta · On-Board Services · 07-Feb-2024 · Ref #: 23274 · How you'll help us Keep Climbing (overview & key responsibilities) · Deltas OnBoard Services (OBS) Materials and Logistic ...

  • Delta Air Lines

    Co-Op, On-Board Services, Catering Management Logistics

    1 week ago

    Delta Air Lines Atlanta, United States

    Delta's OnBoard Services (OBS) Materials and Logistics team is leading an effort to transform how we support our catering partners by building a new, industry leading, procure-to-pay, first-to-final mile supply chain system. We are looking for an energetic co-op to help support t ...

  • McKenney's Inc.

    Fall 2024 Construction Project Management Co-op

    1 week ago

    McKenney's Inc. Atlanta, United States

    Job Description · Job DescriptionCONSTRUCTION PROJECT MANAGEMENT CO-OP · McKenney's Inc., voted one of Atlanta and Charlotte's BEST PLACES TO WORK, is seeking Engineering and Construction Management Majors who are interested in the construction industry. As an industry leading me ...

  • Delta Airlines

    Co-op, Flight Training and Standards Project Management

    2 days ago

    Delta Airlines ATLANTA, Georgia, United States

    · Co-op, Flight Training and Standards Project Management (Fall, 2024) · United States, Georgia, Atlanta · Flight Ops · 29-Apr-2024 · Ref #: 24643 · LinkedIn Tag: #LI-MP2 · How you'll help us Keep Climbing (overview & key responsibilities) · Delta's Flight Training & Standards ...

  • Delta Airlines

    Co-Op, Airport Customer Service, Cargo, and Clean Project Management

    6 days ago

    Delta Airlines ATLANTA, Georgia, United States

    · Co-Op, Airport Customer Service, Cargo, and Clean Project Management (Fall 2024) · United States, Georgia, Atlanta · Airport Customer Service · 26-Feb-2024 · Ref #: 23597 · How you'll help us Keep Climbing (overview & key responsibilities) · As part of the Customer Experience ...

  • Delta Airlines

    FOS - DPS Flight Ops Duty Manager (OCC Duty Pilot)

    6 days ago

    Delta Airlines ATLANTA, Georgia, United States

    · FOS - DPS Flight Ops Duty Manager (OCC Duty Pilot) · United States, Georgia, Atlanta · Delta Professional Services · 28-Feb-2024 · Ref #: 23767 · How you'll help us Keep Climbing (overview & key responsibilities) · The part time Flights Ops Support role provides subject matte ...

  • ITTConnect

    AWS ML Ops Data Engineer

    1 week ago

    ITTConnect Atlanta, United States

    ITTConnect is seeking an AWS ML Ops Data Engineer to fill a permanent role with a client in the Atlanta area. This is a position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The en ...