Order Management Analyst - Myrtle Point, United States - Infoblox

Infoblox Myrtle Point, United States

2 weeks ago

Description

It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.

Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone.

Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.

We are looking for an Order Management Analyst to join our Order Management team in the US, reporting to OM Supervisor / Federal Specialist.

In this role, you will be working on cutting-edge technology with a highly collaborative and supportive team in existing Order Management.

This role is directly tied to Order Bookings, Order Fulfillment, and Sales operations additionally, you will interact regularly with AR, Credit team, and other upstream and downstream teams both domestically and internationally for Infoblox.

This is an exceptional opportunity to join a strong, growing, successful, and innovative organization.

Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You're the ideal candidate if you are a results-driven troubleshooter, team-oriented, with strong attention to detail, and a collaborator who operates independently.

What you'll do:

Receive, review, verify details, and process orders according to Infoblox Booking Policy
Interact with Sales Operations, AR, Credit team, and internal/external stakeholders to resolve transactional issues
Collaborate on a 24x5 International Order Management team
Support extended hours during month close
Verifying order details, including product codes, quantities, pricing, and customer information
Collaborate with Sales, Finance, and Shipping teams to resolve any order-related discrepancies and issues
Maintain a high level of data accuracy while entering order information into the company's order management system
Monitor order status and proactively communicate updates to customers and internal stakeholders.
Identify opportunities for process improvements and contribute to the implementation of enhanced order management procedures

What you'll bring:

1+ Years of operational experience in a quote-to-cash environment
Bachelor's degree or equivalent work experience is required. (Finance/Commerce background)
Excellent communication and interpersonal skills to interact with customers and cross-functional teams
Proven experience in order management, order processing, or a related field
Passionate to build a career in Order Fulfillment/Supply Chain/Finance processes
Teamwork, quick learner, self-starter, highly motivated, ability to handle competing priorities.
This role requires a basic working knowledge of and exposure to Oracle Fusion will be an added advantage
Microsoft Office Applications (Outlook, Word, Excel, Teams)
Strong attention to detail and ability to handle large volumes of data accurately and efficiently
Flexibility to extend work hours according to business needs during month/quarter ends
Flexibility to support in 24X5 environment (APJ, EMEA, and Americas)
US Citizenship and US residence is required

What success looks like:
After six months, you will

Be a fully functioning member of a global Order Management team that spans three geographic locations and shifts
Be responsible for upward and downward communication of Order Management projects, tasks, and needs
Possess solid working relationships with all teams across the Quote to Cash workflow, collaborating and coordinating efforts to perform and improve systems and processes

After about a year, you will

Develop strong business relationships with key stakeholders across regions
Become familiar with all Infoblox core order booking policies, processes, and best practices
Make decisions in accordance with the bookings policy and departmental processes and procedures.
Know upstream and downstream processes that help you to complete the customer requests - order completion, and answer queries for both internal and external customers including sales
Contribute effectively to ideas that helps continuous improvement initiatives driven in team

We've got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture.

We offer a competitive salary and benefits package, including Provident Fund with company match and generous paid time off to help you balance your life.

We have a strong culture and live our values every day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?
We've created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change.

So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.

Check out what it's like to be a Bloxer. We think you'll be excited to join our team.

#J-18808-Ljbffr

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