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    General Manager - Jacksonville, United States - Legacy Restaurant Group - Jacksonville

    Legacy Restaurant Group - Jacksonville
    Legacy Restaurant Group - Jacksonville Jacksonville, United States

    2 weeks ago

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    Description
    General Manager

    The General Manager (GM) oversees all restaurant activities and holds full accountability for the restaurant when needed. The GM's main aim is to align all operations with the restaurant's business strategies.

    Key Responsibilities:

    • Ensure total customer satisfaction by delivering high-quality products and exceptional service
    • Address customer concerns promptly and positively, resolving potential issues before they impact customers
    • Hire and retain staff dedicated to providing outstanding customer service
    • Train and motivate employees to uphold company standards for Quality, Service, and Cleanliness (QSC)
    • Efficiently manage labor costs while maintaining QSC standards
    • Continuously enhance the skills and morale of the team through training and development
    • Prepare employees for advancement and hold them accountable for their performance
    Business Management:
    • Optimize financial performance by executing the business plan and company-wide marketing strategies
    • Identify and implement local marketing strategies to boost sales
    • Ensure compliance with business and personnel regulations and uphold safe practices
    Minimum Qualifications:
    • Minimum age of 21
    • High school diploma, college degree preferred
    • Three or more years of front-of-the-house operations experience or assistant manager experience
    • Strong communication skills in guests' predominant languages
    • Proficient in basic math and point-of-sale systems
    • Ability to stand for long periods, lift up to 50 pounds, and work 50-55 hours a week
    • Flexible work hours, reliable transportation, and constant communication availability with employees

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