- State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
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eligibility specialist ii - Daytona Beach, United States - State of Florida
Description
Requisition No:
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST II
Pay Plan: Career Service
Position Number:
Salary: $ biweekly or up to 10% over current salary if promotion
Posting Closing Date: 05/08/2024
Total Compensation Estimator Tool
NORTHEAST REGION ESS PROGRAM
PROMOTIONAL OPPORTUNITY
INTERNAL AGENCY ONLY
DESCRIPTION
This is a professional work, responsible for reviewing actions completed by Economic Self-Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.
Unit/Location: Family Track ESII Daytona
Minimum Qualifications: One (1) or more years' experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.
EXAMPLES OF WORK
Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Lobby- This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.
Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required or assigned.
Special note:
Provide Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Assisting and Caring for Others
Providing assistance or personal care to others.
Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
Judging Qualities of Things, Services, And/or People
Making judgments about or assessing the value, importance, or quality of things or people.
Communicating with Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Monitor Processes, Material, Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
Speaking
Talking to others to effectively convey information
Service Orientation
Actively looking for ways to help people
Active Learning
Working with new material or information to grasp its implications
Problem Identification
Identifying the nature of problems
Identification of Key Causes
Identifying the things that must be changed to achieve a goal
Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
Active Listening
Listening to what other people are saying and asking questions as appropriate
Learning Strategies
Using multiple approaches when learning or teaching new things
Coordination
Adjusting actions in relation to others' actions
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
Coordination
Adjusting actions in relation to others' actions
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
Data Analysis
Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating
Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.