front end/lead clerk - Waterford - Kroger

    Kroger
    Kroger Waterford

    5 days ago

    Kroger background
    Description

    Job Description

    Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

    Responsibilities:

    • Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
    • Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
    • Ensure safe, effective and efficient customer service is provided throughout department.
    • Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
    • Provide training, support and follow up on all aspects of Key Retailing.
    • Coach and train customer service manager and front end supervisors.
    • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
    • Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
    • Follow through on special assignments and perform any and all duties as assigned.
    • Must be able to perform the essential functions of this position with or without reasonable accommodation.

    Qualifications:

    Minimum Requirements:

    • Willing to work mornings, afternoons, evenings, or nights as the work demands.
    • Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
    • Store retail experience with an emphasis on customer service and front-end operations.
    • Ability to multi task and handle large workloads.
    • Effective written and oral communication skills.
    • Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
    • Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
    • Past work record must exhibit a high level of integrity and dependability.

    Desired Qualifications:

    • Thorough experience in customer service and all phases of front-end operations.
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Front end/lead clerk