Remote CSR Agent - Detroit - AltaConnect, LLC

Description

Work from Home with Fortune 1000 Companies

Location:
Remote (Work from Home)


Employment Type:
Independent Contractor/Business Owner

Schedule:
Flexible - You set your own hours

Industries:
Retail, Healthcare, Gaming, Roadside Assistance, and more

About This Opportunity
Join AltaConnect and connect with prestigious Fortune 1000 companies seeking customer support, technical support, and inbound sales professionals.

Take control of your career with flexible scheduling while providing world-class service to major corporations from the comfort of your home.

What You'll Do
Customer Service

Resolve customer inquiries and problems
Turn challenging situations into positive experiences
Provide exceptional support via phone, chat, and/or email

Technical Support

Troubleshoot hardware and software issues
Assist customers with technology problems
Provide technical consultation and guidance

Inbound Sales

Support sales initiatives for major brands
Influence and persuade customers in a positive manner
Maintain a cheerful, outgoing approach to sales

Key Benefits
Complete Schedule Flexibility - Choose your own hours and service intervals
Work from Home - No commute, work in your comfortable environment
Fortune 1000 Clients - Service prestigious, well-known companies
Multiple Industries - Choose from retail, healthcare, gaming, and more
Bilingual Opportunities - Programs available in Spanish, French, German, and other languages
Professional Development - Comprehensive certification training provided
Performance Incentives - Top performers receive priority scheduling benefits

Requirements
Essential Qualifications

Strong communication skills (written and verbal)
Problem-solving abilities and customer service mindset
Reliable work-from-home setup
Ability to pass background check
Must be able to work in your country of residence

Technical Requirements

Computer Specifications:
Windows 10 or 11 (Genuine Licensed Copy)
Intel Core i3-9000, i5-7000, i7-5000 series or better (or equivalent AMD)
Minimum 4GB RAM (8GB recommended)
20GB+ available hard drive space
1280x1024 screen resolution minimum
USB 3.0 port


Internet & Phone:
Hard-wired broadband internet (DSL, Cable, or Fiber)
Minimum 10 Mbps download / 3 Mbps upload (30/10 Mbps recommended)
Maximum network latency of 120ms (50ms recommended)
Hard-wired telephone service (for applicable programs)
No wireless/Wi-Fi connections permitted


Equipment:
USB headset with phone quality audio
Hard-wired keyboard and mouse
Smartphone or mobile device for authentication
Backup power solution recommended

Software Requirements

Updated web browser (Edge, Firefox, or Chrome)
Windows Firewall enabled
Windows Security Real-Time Protection enabled and updated

Important Notes

First-Come, First-Serve:
Course seats are limited and filled on a first-come, first-serve basis.

Geographic Restrictions:

We are not currently sourcing in California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Vermont, Washington, Wisconsin, and the District of Columbia.

Compensation

Revenue varies by client program complexity
Flexible earning potential based on hours worked
Service intervals available in 30-minute increments
Peak demand periods offer more available hours
Platform usage fee of 5% applies to most regions

Industries We Support

Retail - Major retail brands and e-commerce
Healthcare - Medical support and patient services
Gaming - Gaming platforms and entertainment
Roadside Assistance - Emergency and travel services
Financial Services - Banking and financial support
Technology - Software and hardware support

Next Steps
Ready to take control of your career and work with these companies?

Ready to start your remote customer support career?
Join thousands of professionals who have taken control of their work life. Apply today and begin your journey toward flexible, rewarding work with industry-leading companies.
Program availability varies based on client demand.