Director of Quality Assurance - Greenville, United States - Grover Gaming

Description

Job Title: Director of Quality Assurance

Department: Quality Assurance

Location: Greenville, NC

Reports To: Senior Director of Product Development

Status: Exempt

WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a trailblazer in software design and development, focusing on electronic gaming across the United States and Canada. With a diverse team spread across multiple states, our commitment is rooted in nurturing a culture of humility and passion, streamlining processes, and delivering outstanding products. We are a proud three-time recipient of the Inc 5000 award, celebrating fast-growing private companies in the US, and a recipient of the Glassdoor Employees' Choice Award. Through strategic partnerships in charitable gaming markets, we've facilitated the generation of over $500 million for various charities, underpinning our commitment to community and innovation.

SUMMARY: As the Director of Quality Assurance at Grover Gaming, you will lead the Quality Assurance (QA) activities ensuring that all company products meet rigorous standards of functionality, performance, reliability, stability, and compatibility with other systems. You'll be instrumental in shaping our QA processes and team to align with Grover Gaming's strategic growth. Your leadership will drive the QA team's success in enhancing product quality and ensuring compliance with functional requirements and governmental regulations.

RESPONSIBILITIES:

• Embody and promote the company's Mission, Vision, and Values, acting as a champion for our culture.
• Lead and mentor QA team, managing priorities, expectations, and strategic alignment.
• Develop and refine QA policies and documentation to ensure scalability and adherence to industry standards.
• Drive continuous quality improvement processes collaboratively with cross-functional teams.
• Oversee the planning and execution of comprehensive testing strategies to ensure product quality and regulatory compliance.
• Foster an environment of clear communication, discussing objectives, initiatives, and performance transparently.
• Identify potential quality issues, initiating prompt escalation to management and relevant stakeholders.
• Maintain and update knowledge of product lines, staying ahead of industry trends and legislative changes.
• Balance productivity and team morale, ensuring a supportive and effective workplace.

REQUIREMENTS:

• At least 4 years of testing experience in the gaming industry.
• Proven experience in managing software QA teams.
• Proficient with build and test automation tools.
• Exceptional attention to detail and a strong commitment to quality.
• Flexibility with work hours as needed to meet project deadlines.
• Superior time management and multitasking abilities.
• High motivation level and a proactive work ethic.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to identify solutions.
• Collaborative team player capable of also working independently on complex tasks.
• Effective leadership in coordinating efforts across multiple teams.

WORK ENVIROMENT:

This role is primarily office-based in Greenville, NC, offering a standard office environment with moderate noise levels. Occasional travel may be required, adhering to safety and hazard guidelines.

This job description serves as a framework for outlining key responsibilities and expectations for this position. Additional duties relevant to the role may be assigned as necessary to support the evolving needs of the company.