- Assist junior technicians in resolving complex issues
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Serve as backup to the Site Operations Lead
- US Citizen
- DoD Secret Clearance
- HS diploma with 5+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
- Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
- Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
- Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
- Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
-
Network Computer Support Technician
1 week ago
General Dynamics Information Technology Panama City, United StatesReq ID: RQ173148 · Type of Requisition: Union · Clearance Level Must Be Able to Obtain: Secret · Public Trust/Other Required: None · Job Family: Field Engineering · Skills: · Network Operations,Networks,Network Troubleshooting · Certifications: · CompTIA - Security+ - CompTIA · E ...
-
Senior Desktop Support Technician
2 weeks ago
Leidos Panama City, United States**Description** · NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network ope ...
-
Senior Desktop Support Technician
6 days ago
Leidos Panama City, United StatesDescription · NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operat ...
-
General Dynamics Information Technology Tyndall AFB, United StatesREQ#: RQ173148 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description We are GDIT. ...
-
General Dynamics Information Technology Tyndall AFB, United StatesREQ#: RQ173148 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description We are GDIT. ...
-
Medical Laboratory Technician
1 week ago
Matagorda Regional Medical Center Bay City, United States**JOB SUMMARY**: · The Medical Laboratory Technician (MLT) assures that care is delivered to all patients within established legal, ethical, laboratory and hospital guidelines. They will be responsible for have excellent communication skills and exhibit professional behavior at a ...
-
IT Technician
1 day ago
Tesis USA LLC. Bay City, United StatesDegree in Systems engineering or similar (bachelor degree is acceptable also). · - Any certification (this is a plus). · - 1 to 2 years of professional experience as a Data Center Technician (desirable). · - 1 to 3 years of professional experience as a cabling technician or proje ...
-
Internet Sales Representative
3 days ago
Jackson Electric Cooperative Bay City, United States**General Summary**: · **Responsibilities**: · 1. Comply with established Texas Electric Association safety and operating rules, policies, procedures, and guidelines. Be responsible for reporting any un-safe practices and or hazards to a supervisor. · 2. Process requests from cur ...
-
Chemical laboratory technician
1 week ago
Horizon Ventures Panama, United StatesPulcra Chemicals · The solution specialist · We are currently looking for a: · CHEMICAL LABORATORY TECHNICIAN (M/F/D) · FOR THE DEVELOPMENT OF TEXTILE AUXILIARIES · YOUR TASKS: · Support in the development and optimization of products in the laboratory · Procurement and te ...
-
Training as a Chemical Laboratory Technician
1 week ago
Velocity Enterprises Panama City, United StatesChemical Laboratory Technician (m/f/d)We are a manufacturer of high-quality PET, PC, and PLA films and extrude multilayer films for various applications. · Our export-oriented, innovative company is looking for motivated, team-oriented apprentices for the 2024 training year. · Y ...
-
Project Manager
1 week ago
Spectrum Dynamics Panama, United StatesWhat to expect from us: · - Exciting and diverse tasks · - Workplace with individual design and growth opportunities · - Familiar environment with an international flair · - Company car with private use · Your workday: · - Leading national and international planning and execution ...
-
Technician for vehicle and component testing
1 week ago
Phoenix Industries St. Andrews, United StatesWhat to expect: · We are currently looking for technicians (m/f/d) who enjoy testing drive components for electric and hybrid vehicles at St. Andrews. Your responsibilities will include: · Conducting component tests and vehicle trials for electric drives on test benches and test ...
-
Workshop Service Technician
1 week ago
Apex Ventures Lynn Haven, United StatesLynn Haven Service Technician / Mechanic / Locksmith / Assembler (m/f/d) with own mobile workshop · Do you have a passion for machines? Then you are in the right place at HANSA-FLEX. Our mission is to get machines running with the most advanced hydraulics. Whether it's hoses, pip ...
-
Quality inspector
2 weeks ago
Velocity Ventures Tyndall AFB, FL, United States FreelanceGHH GROUP is a company that designs and manufactures vehicles for underground and tunnel construction. They provide customized solutions for the entire excavation cycle, from drilling and loading to transportation and ground stabilization. · With their tailored solutions, the com ...
-
Service Supervisor
1 week ago
Thompson CAT Panama City, United StatesThe Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Adviso Service Technician, Superviso ...
-
Travel Radiology Technician
5 days ago
LRS Healthcare - Imaging Panama City, FL, United StatesLRS Healthcare - Imaging is seeking a travel Radiology Technician for a travel job in Panama City, Florida. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, eveni ...
-
Non-Destructive Technician
2 days ago
Amentum Panama City, United StatesAmentum is seeking a Non-Destructive Technician (NDT/NDI), Level II to provide support for a position located at Tyndall AFB, FL.Responsibilities · Performs Organizational and Intermediate Level Maintenance Non-Destructive Inspection (NDI) functions for scheduled/unscheduled main ...
-
IAP Worldwide Services Panama City, United StatesElectrical Power Production Technician OCONUS · Position Locations · 1022 W 23rd St., Suite 400, Panama City, Florida · Tracking Code · 10052 · Position Type · Full-Time/Regular · Position is contingent upon contract award. · As the Electrical Power Production Technician, you wil ...
-
Soliant Bay City, United StatesMinimum 1+ years nursing experience required. · Explore Bay City: Travel Cardiovascular Operating Room Technician - Bay City, MI · "Life is either a daring adventure or nothing at all." - Helen Keller · Are you a skilled and adaptable Cardiovascular Operating Room Technician seek ...
-
Travel Radiation Therapist
1 week ago
Titan Medical Group Panama City, FL, United StatesTitan Medical Group is seeking a travel Radiation Therapist for a travel job in Panama City, Florida. · Job Description & Requirements · Specialty: Radiation Therapist · Discipline: Allied Health Professional · Start Date: 05/20/2024 · Duration: 13 weeks · 40 hours per week · Shi ...
Senior Desktop Support Technician - Panama City, FL, United States - Leidos Inc
Description
Description
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Panama City, FL as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Primary Responsibilities
Basic Qualifications
Preferred Qualifications
Pay: $65,000.00
Original Posting Date:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
