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    Front Desk Agent - Napa, United States - Grand Pacific Resorts

    Grand Pacific Resorts
    Grand Pacific Resorts Napa, United States

    3 weeks ago

    Default job background
    Description

    Checks guests/owners in and out of the resort, answering any questions they may have.

    Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.

    Answering a high volume of inbound calls from guests/owners

    Communicates effectively with guests, supervisors and associates.

    Resolve customer complaints and problems calmly and effectively

    Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

    Additional Job Duties that may be occasionally required: Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms

    **Essential Job Functions may include:**

    **Requirements**

    Education, Skills & Experience:

    The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.

    Previous experience in customer service and/or hospitality industry preferred.

    1+ years of related experience, preferably within the hospitality industry

    Professional telephone etiquette is required

    High school diploma or equivalent

    Excellent communication and organizational skills

    Must be flexible to work various shifts, including weekends & holidays

    **Additional Job Elements:**

    Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25lbs.

    Company : Grand Pacific Resorts

    Position : Front Desk Agent

    Status : Full Time

    Shift : First (Day), Second (Afternoon)

    Req # :

    Date Posted : March 02, 2022

    Location : 500 Lincoln Avenue, Napa, US, CA, 94558

    Job Category : Staff

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