- Must have:• Vet Tech or Medical Vet Assistant Experience (+6 Months or more)
- High school diploma
- Property & Casualty Adjuster License in their home state or designated home state effective through at least July 2024.
Vet Tech - Guayanilla, United States - Axelon
Description
Pay rate: 20/hr
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Essential Knowledge, Skills, and Abilities:
" Ability to operate in a fast-pace, multi-tasking environment with deadlines
" Strong written, verbal, interpersonal, and phone communication skills
" Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
" Strong computer background using MS Word, Outlook, Excel, and Internet
" Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
" Excellent tracking, follow-up, and relationship building skills
" Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
" Proven history of adherence to corporate policies, procedures, and guidelines
" Proven Attendance Reliability
" Vet Tech or Medical Vet Assistant (+6 Months or more)
Beneficial Knowledge, Skills, and Abilities:
" Understanding of medical terminology
" Property and Casualty Claims adjuster experience
Education/Experience Requirements:
" High school diploma or equivalency
Position Overview:
The Documentation Specialist will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding and understanding medical terminology in relation to diagnoses and procedures.
Essential Duties and Responsibilities:
" Handles veterinary records and document retrieval through phone, fax and email
" Review claims to ensure relevant and required documentation is received
" Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
" Provides prompt customer service to members, providers and other internal company entities regarding claims
" Documents phone calls in system and follows up on issues if needed
" Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
" Prepares reports as required by management
" Additional activities as directed by management
" Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
" Meets or exceeds goals and productivity levels set by management
" Will perform all other duties as assigned
Remote working/work at home options are available for this role.
Associated topics:
animal care assistant, animal care attendant, animal care technician, assistant, vet assistant, vet attendant, veterinary assistant, veterinary attendant, veterinary technician, technician