EDI Manager - Woburn, United States - Black Diamond Group Inc.

Description

Black Diamond Group, Inc. is a retail, wholesale footwear, and accessories company that focuses on lifestyle, work, tactical, fire, and occupational spaces. The company has owned brands and licensed brands including Black Diamond, BD Protective Equipment, Carhartt (footwear license), and Oliver Thomas. The company is known for excellence in brand development and customer relationships, as well as supply chain expertise.

Position Purpose: The role of the EDI Manager is to support the Order to Cash function of the business. They will be the chief liaison across functions in the onboarding of new EDI and/or adding additional EDI functionality to existing customers. They will be responsible for process development, documentation, implementation, and support on both new and existing activities. The EDI Manager will excel at identifying system needs, writing functional specifications, driving developmental priorities, and testing solutions in the electronic data exchange space. They will serve as the first point of contact in case of technical or process questions from the business regarding relevant EDI functionality. They will be responsible for updating electronic catalogs as needed as well as managing wholesale customer access. This position must collaborate and communicate successfully with many of the functions of the enterprise (operations, IT, supply chain, customer service, finance, credit & collections).

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

1. Monitor daily inbound and outbound electronic (EDI) transactions; process all exceptions in a timely manner and determine root cause. Check for and resolve VAN errors.
2. Ensure data flow among 3PL, customers and EDI vendors is accurate and timely and services the needs of each stakeholder.
3. Proactively confirm 810 transactions are received successfully by the account, ensuring Invoicing to Payment cycle has commenced.
4. Analyze Accounts Receivable and Order Entry exceptions and discrepancies, ensuring accurate invoicing occurs and reducing risk of chargebacks or delayed payments.
5. Effectively communicate daily with various stakeholders, including internal departments, our accounts (retailers/wholesalers) and third-party vendors/partners in a respectful and productive manner. Work through questions and issues, proactively automate processes where possible, and ensure open items are resolved in a timely manner.
6. Execute on-boarding process for all new EDI customers and connections, as well as modification and mapping updates as required. Manage the expectations of all stakeholders by proactively and clearly communicating project parameters, projected completion dates, and status updates in a timely manner. Continuously work to improve the overall EDI customer onboarding process.
7. Set up Trading Partner (TP) Connections.
8. Establish and maintain process flow documentation and training manuals for the performance of the EDI function.
9. Provide thought leadership and support the development, testing, and implementation of EDI application interfaces for accounts.
10. Collaborate with IT to craft ideal system solutions that meet business needs for EDI & catalog.
11. Develop a deep understanding of the business to effectively identify and address critical issues.
12. Partner with and assist in the management of SaaS Vendor (LogOn Business Systems).
13. Identify and drive the needs of the EDI function during the selection and implementation of BDGs new ERP system.

Qualifications

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Bachelors degree in business, operations, IT, or a related field
2. 5+ years of relevant technical experience with EDI, order management processes and systems
3. Proficiency with retail (850, 856, 810, 846, 852 & others) and DC (940, 945, 861 & 180) transactions
4. Experience successfully working with 3rd party EDI Vendors such as GXS, SPS Commerce, Commerce Hub, Rithum (Disco), Vendornet, OpenText Lens and Cartographer
5. Possess working knowledge of NetSuite, including technical understanding of system structure is a plus
6. Expertise in MS Excel required Including Pivot Tables and VLookups
7. Fluency in MS Office Applications, Networked Printers, Server Connectivity
8. Project Management background/certification is highly desirable
9. Exceptional planning, strategy, project management and organizational skills to manage multiple data driven projects simultaneously in a fast-paced environment
10. Demonstrated proficiency to relate, navigate and explain technical information effectively
11. Excellent communication (verbal/presentation) and interpersonal skills required
12. Strong analytical and problem-solving skills
13. Exceptional planning, strategy, project management and organizational skills to manage multiple data driven projects simultaneously in a fast-paced environment
14. ERP conversions and implementation experience is highly desirable
15. Possess working knowledge and technical understanding of ERP systems such as NetSuite, Microsoft Dynamics, etc. is a plus

Physical Requirements

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee will sit for long periods of time, and may use repetitive wrist and hand motions involved in typing and data entry. Specific vision abilities required by this job include close vision and color vision. Employee will have close visual contact with a computer monitor constantly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions