- Manage customer relations to ensure product quality with both reactive and proactive initiatives.
- Ensure customer complaints being handled in a fast and professional way to protect customers.
- Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions).
- Monitor monthly Customer KPI ́s including 8D performance per area.
- Support the development and implementation of S1403: Reporting & consolidation, Data analysis.
- Represent the Customers when a major Quality issue is handled.
- Oversee Industry Americas quality governance. Develop and maintain quality metrics and reports to track key performance indicators (KPIs) and drive continuous improvement efforts in manufacturing plants and local assemblies.
- A Bachelor's degree in a technical or related field.
- Minimum 8-10 years of Professional experience in a similar role.
- Process management (Including knowledge of ISO9001, ISO14001 and ISO15504).
- Technical background in a similar industry.
- Excellent stakeholder management.
- Knowledge of audit-at least skilled level.
- Cultural understanding, networking, and efficient communication
- Project management experience.
- Travelling is required (50%), frequent visits to Customers, Plants, Assembly sites and DC ́s in region.
- If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
- On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
- Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
- Annual bonuses, parental support, internal well-being consultants and programs.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
Quality Manager - Los Angeles, United States - Grundfos
Description
Do you want to secure the continuous development of Quality in Grundfos and support the success of the world's most sustainable pumps? Do you have the ability to ensure that operational, tactical and strategical tasks and initiatives related to customer quality are managed?
Then we have an interesting position in Grundfos for you.
What is the job about?
As our new Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be manufacturing plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards successful deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization.
In this role, your main responsibilities will be to represent and support our Industry Division in the Americas Region from a quality perspective. You will be responsible for ensuring that operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry Americas Region related to customer Quality initiatives involving the plants including non-conformities.
This position will work remotely anywhere in the USA but preferably out of our Fresno, CA or Brookshire, TX offices.
Your main responsibilities:
Your background
As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions.
Further, we imagine that you have:
Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.
The pay range for this position for candidates in California is $107,326 to $150,483. Actual pay will depend upon skill set, experience, and location.
Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Fresno, CA. The pay range for Brookshire, TX may be different.
What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
If this job sounds interesting, please send your resume and cover letter by clicking "Apply".
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Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you.