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    Concierge - Atlanta, United States - Capital Concierge LLC

    Capital Concierge LLC
    Capital Concierge LLC Atlanta, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionRESPONSIBILITIES:

    Accepting deliveries and holding packages for pick-up.
    Taking elevator reservations for your move in, move out or furniture/appliance deliveries.
    Taking reservations for your exclusive Rooftop Terrace function.
    Placing courtesy telephone calls when packages arrive.
    Holding doors when applicable to assist residents with groceries, strollers, etc.
    Notifying residents of guests' arrival

    (Note:

    This step may be bypassed if owner/residents let their guest in.)
    Greeting residents and guests according to company standards
    Maintaining ownership of the process of resolving resident and guest complaints
    Interact with all residents, showing genuine appreciation
    Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
    Assist in the scheduling of move-ins and move-outs
    Scheduling and facilitating deliveries and residents' moves.
    Monitoring surveillance cameras
    Monitoring and securing the lobby
    Walking the premises to ensure that the highest standards are being maintained
    Facilitating realtor and potential buyer visits
    Follow all company policies and procedures, including (The William Oliver) grooming standards
    Maintain confidentiality of proprietary information and resident identification
    Enforcing safety procedures
    Logging and announcing visitors
    Comply with quality assurance expectations and standards


    QUALIFICATIONS:
    1-2 years of customer service experience, ideally in concierge field
    Pleasant, positive and professional demeanor, no visible tattoos
    Experience working with demanding clientele
    Excellent communication skills- both oral and written
    Strong Multi-tasking skills a must
    Strong ability to assess a situation, show good judgment and resolve conflicts
    Attentive to details with excellent follow-through skills
    A "people pleaser" at heart
    Display a desire to exceed expectations with every interaction
    Flexible and organized
    Able to work under pressure
    Dependable and detail-oriented
    Basic knowledge and experience with Microsoft office products and the internet
    Must be able to stand/sit for long periods of time
    Proactive and productive
    Strong customer service skills
    Initiates innovative ways to bring value to the community
    Outstanding interpersonal skills
    Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
    A strong desire to succeed and advance
    References and background check required.
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