Head of Legal Managed Services - New York - Eversheds Sutherland

    Eversheds Sutherland
    Eversheds Sutherland New York

    3 days ago

    Description

    Overview

    We have an exciting opportunity for a Head of Legal Managed Services (Konexo US) at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

    The Head of Legal Managed Services is responsible for the strategy, growth, and delivery of Konexo's legal managed services offerings. This leader will own the end-to-end lifecycle of managed services engagements, from solution design and pricing through delivery, optimization, and expansion, working closely with clients, internal stakeholders, global colleagues, sales teams, and delivery leaders.

    This role requires a strong combination of commercial judgment, operational leadership, and client-facing experience.

    Responsibilities

    • Lead the development and growth of Konexo's legal managed services portfolio, including recurring and large-scale legal delivery programs.
    • Design scalable service offerings with clear scope, pricing models, and delivery frameworks.
    • Oversee delivery of managed services engagements, ensuring quality, efficiency, and client satisfaction.
    • Serve as an executive sponsor for key clients and build and maintain senior-level relationships.
    • Partner with sales, finance, and leadership to support revenue growth, margin management, and forecasting.
    • Embed technology, automation, and AI into managed services delivery in collaboration with Konexo's innovation teams.
    • Build and lead a high-performing, multidisciplinary team across legal delivery, project management, and operations.
    • Collaborate with other US and Global Konexo team members and Eversheds Sutherland colleagues to bring the best of Konexo to clients.
    • Represent Konexo in the market and at industry events and client forums, sharing insights, helping to build brand awareness and deepen relationships.

    Knowledge, Skills and Abilities

    • Advanced degree is a plus: J.D. or M.B.A. (bar admission not required for this role)
    • 12+ years in legal services, ALSPs, consulting, or other professional services
    • Experience in an ALSP, Big 4 legal services, or law-firm-affiliated managed services environment.
    • Experience leading managed services or recurring service delivery programs.
    • Strong background working with corporate legal departments.
    • Experience managing teams and senior‑level client relationships.
    • Familiarity with technology‑enabled legal delivery (automation, AI, workflow tools).
    • Prior financial oversight or P&L responsibility preferred.
    • Strong leadership and team‑building skills.
    • Clear, confident communication with senior stakeholders.
    • Ability to design and manage service delivery processes.
    • Comfortable with data, technology, and efficiency improvements.
    • Strong client‑relationship and problem‑solving skills.
    • Ability to manage multiple priorities in a fast‑moving environment.

    Compensation and Benefits

    This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $195,000 - $285,000, with offers contingent upon the various factors. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities

    Equal Employment Opportunity

    Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.


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