Warranty Clerk - Windham, United States - Camping World

Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Camping World is seeking a Warranty Administrator to join our growing team.


What You'll Do:
Foster and maintains excellent relations between customers and store

Answer incoming telephone calls and responds in a courteous and professional manner

Assist Service Advisor in scheduling service appointments according to scheduling policies

Greet all incoming customers in a professional and courteous manner

Assist Service Advisors in write up of incoming customers work orders

Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals

Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts

Fill in as needed as service dispatcher

Participate in training as prescribed by management

Assist Technicians as needed with diagnosis, authorization or repairs

Follow up on open work orders as per policy of dealership

Follow all rules, regulations and laws with regard to moving dealership owned or customer's units

Maintain a clean and safe work environment.

Acknowledge all guidelines and policies as described in company policy handbook.

Maintain a safe work area for customers and coworkers

What You'll Need to Have for the Role:
High School Diploma or equivalent preferred

One year of RV experience preferred but not required

Strong computer skills

Working knowledge proper and safe use of equipment

Excellent organizational/sequencing skills

Working knowledge of activities, methods, procedures and policies of the Service Department

General knowledge of product installation activities

Valid Driver's License may be required

Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person

Ability to accept additional tasks, duties and/or direction from management

Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV

May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

Periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated.

A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.


Pay Range:
$17.10-$20.33 Hourly

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more Part-time associates are offered access to dental & vision coverage For more information please visit:

We are an equal employment opportunity employer.

The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.