Guest Services Manager - Koloa, HI
3 days ago
Job summary
serves as property manager on duty and oversees all property operations ensuring highest levels of hospitality and service are provided represents property management in resolving any guest related situation manages flow of questions directs guests within lobby serves as guest relations manager handles tracking service issues provides services above beyond for customer satisfaction retention improves service by communicating assisting individuals understand guest needs providing guidance feedback individual coaching when needed responds handles guest problems complaints empowers employees provide excellent customer service observes service behaviors employees provides feedback individuals strives improve service performance ensures employees understand customer expectations parameters participates development implementation corrective action plans improve guest satisfaction communicates processes implements customer recognition/service program ensures property policies administered fairly consistently disciplinary procedures documentation completed according standard local operating procedures sop lsops support peer review process manages payroll administration identifies developmental needs others coaching mentoring helping others improve knowledge skills uses available job training tools employees solicits employee feedback utilizes open door policy reviews employee satisfaction results identify address employee problems concerns supervises ongoing training initiatives conducts training appropriate participates employee performance appraisal process providing feedback needed maintains high visibility public areas peak times understands can implement emergency plans including accident death elevator thefts vicious crimes bombs fire performs front desk duties high demand times at marriott international we dedicated being equal opportunity employer welcoming all providing access opportunity actively foster environment where unique backgrounds associates valued celebrated greatest strength lies rich blend culture talent experiences associates committed non discrimination basis protected disability veteran status basis applicable law
Job description
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