Director of Data Strategy - Boston, MA, United States - Zscaler, Inc.

Description

Head of Strategy, Global Support Portfoio*** Employees can work remotely

• Full-time
• Department: Customer Services

**Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the worlds largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.


LinkedIn:

Twitter:

Facebook:
**The Global Customer Services team at Zscaler is growing in both size and revenue and we are looking to continue this scale at a hypergrowth speed. As the Head of Strategy, you'll own the ideation, design, and development of new support offerings for Zscaler to continue to scale at our rapid growth pace
**Lead the overall global strategy for support portfolio offerings to drive higher customer satisfaction and business operations excellence.

• Work closely with customers and internal stakeholders such as Product Management, Product Marketing, Customer Success, Professional Services, and Sales to coordinate and design support offerings to provide the highest level of solution optimization and value
• Define and execute GTM strategy globally for all support offerings

**A proven track record in developing support portfolio management for SaaS, PaaS, and IaaS organizations (preferably with security and network technologies).

• An entrepreneurial approach with data-driven decision making to support portfolio development
• Exceptional leadership in defining the global support services roadmap, driving support GTM initiatives, establishing pricing models, and identifying new opportunities
• An understanding of the land and expand approach within large enterprises customers relative to support services
• All your information will be kept confidential according to EEO guidelines.

#An environment where you will be working on cutting edge technologies and architectures

• We celebrate diversity and are committed to creating an inclusive environment for all employees.

**An environment where you will be working on cutting edge technologies and architectures

• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Videos To Watch
#