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Reno

    Part Time Reservationist - Reno, United States - MTM

    MTM
    MTM Reno, United States

    1 week ago

    Default job background
    Part time
    Description


    The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

    This position is located at our office in Reno, NVWhat will your job look like?Answer incoming ACD calls for customers - passengers, vendors, and clientsHandle daily scheduling of trips by documenting trip request and selecting the most appropriate vendorUtilize correct coding and documentation proceduresReport issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolutionAcquire and maintain in-depth knowledge of, and adhere to, established protocols and proceduresProvide courteous and prompt response to all transportation requests and adopt proper use of terminologyDemonstrate sincere personal commitment to promptness, reliability and quality workAcquire and maintain in-depth knowledge of MTM Transits Transportation Provider NetworkAll you need is: High school diploma or G.E.D.

    equivalentAbility to type 30 wpm or greaterPrevious data entry, 10-key experience, preferredMust possess a valid driver's licenseEven better if you have:Exemplary verbal and written communicationExcellent organizational and multi-tasking skillsAbility to make solid judgment decisionsAbility to acquire and maintain in-depth knowledge of department processes, policies, and proceduresSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsAbility to maintain high level of confidentialityRegular attendance is requiredMTM

    Transit Incentives:
    Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveShort term and Long term disabilityHealth Savings Account (HSA)

    Flexible Spending Account (FSA)Leadership Mentoring OpportunitiesPay:
    $17.42/HR

    Equal Opportunity Employer:
    MTM is an equal opportunity employer.

    MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

    If you are in need of accommodations, please contact People & Culture at or -