- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
- Ability to configure and troubleshoot in a virtualized network environment – VMware, Hyper-V or other hypervisor.
- Maintain web filter policies to secure ingress and egress Internet traffic to maintain corporate security standards.
- Provides real time escalation response for support issues.
- Communicates with other departments to report and resolve Network related problems.
- Fully utilizes change management procedures and provides input for process improvement.
- Work with vendors to resolve complex network problems.
- Analyzes business requirements to develop technical network solutions and their framework.
- Keeps informed in latest industry news, trends, products, services, and competitors and then makes suggestions for improvements.
- Maintains integrity and relevance of systems data and network management tools.
- Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.
- Analyze and resolve technical problems for established networks.
- Test and implement network hardware and software.
- Provide network documentation, training, and guidance to computing system clients.
- Serve as technical specialist in network problems and emergencies.
- Troubleshoot and resolve network production problems.
- Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
- Recommend network solutions for short-, medium-, and long-range network projects.
- Assist Network Architect with planning and layout for new hardware or modifications to existing layout.
- Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
- Maintain confidentiality regarding the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Performs other tasks as assigned by management.
- Participate in afterhours on-call rotation with other team members.
- Bachelor's degree or equivalent work experience
- 5-10 years of related network analysis experience and/or training
- Expert knowledge of large-scale IP Networks and the ability to perform complex troubleshooting across several technology platforms in a production environment;
- Experience with server administration, switches, TCP/IP, routing protocols (OSPF, BGP, VRRP)
- Familiarity with data communications
- Equivalent combination of education and experience
- CCNP R&S level certification is preferred.
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Senior Network Analyst - Little Rock, United States - Stephens
