Operations & Team Development Manager - Reno, NV

About Us: · Reno Print Store (RPS) is a locally owned and operated graphic design and print company serving businesses and individuals throughout our community and beyond. We are known for quality, clear communication, and dependable service. Our team culture is built on accounta ...

Job description

About Us:

Reno Print Store (RPS) is a locally owned and operated graphic design and print company serving businesses and individuals throughout our community and beyond. We are known for quality, clear communication, and dependable service. Our team culture is built on accountability, professionalism, attention to detail, and doing things the right way.

Job Summary:

Reno Print Store is seeking an Operations & Team Development Manager who brings both structure and positivity to the workplace. This role is responsible for maintaining day-to-day operational consistency, upholding company standards, and actively developing team performance.

We are looking for someone who brings energy into a room, builds trust through consistency and clear communication, and leads with clarity and confidence. You must be comfortable leading direct performance conversations while maintaining a respectful and encouraging tone. This role requires strong follow-through, visible leadership presence, and the ability to coach individuals toward consistent, measurable improvement.

This is a highly visible, hands-on leadership role. You will develop a strong understanding of workflows across departments, reinforce expectations, conduct structured 1-on-1 development meetings, and step into operational roles when needed to maintain continuity.

Success in this role means improved operational consistency, clear accountability, and measurable growth in team performance while maintaining a positive work environment.

This position reports directly to the President.

Key Responsibilities:

Operations Management:

• Oversee daily workflow across all departments to ensure standards and processes are consistently followed.
• Monitor productivity and address gaps promptly and professionally.
• Identify and implement practical improvements to efficiency and clarity.
• Maintain strong day-to-day presence with the team to reinforce expectations.
• Step into operational roles when necessary to ensure coverage, support training, and maintain continuity.

Team Leadership & Accountability:

• Conduct regular 1-on-1 meetings focused on development and performance alignment.
• Set clear expectations and follow up consistently.
• Address employee concerns and lead conflict resolution with professionalism and fairness.
• Coach employees toward measurable improvement with defined timelines.
• Reinforce conduct standards, productivity expectations, and professional behavior daily.
• Lead corrective action and disciplinary processes as needed.
• Ensure consistent enforcement of company policies and performance standards.

HR & Employee Development:

• Manage hiring processes, including screening, interviewing, and onboarding.
• Ensure onboarding is structured and aligned with company standards.
• Oversee performance evaluations and documentation.
• Monitor attendance patterns and time-off requests in accordance with policy.
• Maintain accurate employee records and ensure consistent policy enforcement.
• Support disciplinary documentation and ensure compliance with company policies and employment standards.

Training & Cross-Department Support:

• Ensure procedures and training documentation are current and consistently followed.
• Drive cross-training to build operational flexibility.
• Reinforce training standards across departments.

Strategic Support:

• Collaborate with leadership to improve systems, efficiency, and team performance.
• Provide operational insight to support internal improvements and growth decisions.

Qualifications:

• Minimum 3 years of leadership or operations management experience in a service, retail, or production environment.
• Demonstrated ability to hold employees accountable while maintaining professionalism and respect.
• Strong communication skills and comfort leading direct conversations.
• High emotional intelligence and steady presence under pressure.
• Organized, detail-oriented, and consistent in follow-through.
• Comfortable being highly present in day-to-day operations.
• Proficient in Microsoft Office and standard business software; QuickBooks experience preferred.
• Print industry experience is a plus but not required.

Reno Print Store Core Values

• Commitment to Quality:

We take pride in our work and ensure accuracy at every stage. We do not cut corners.

• Clear, Consistent Communication:

We communicate clearly, professionally, and proactively. We confirm understanding and respond to feedback quickly.

• Growth Mindset:

We embrace learning, accountability, and continuous improvement.

• Professional & Respectful Behavior:

We treat clients and teammates with respect and hold ourselves to a high standard in every interaction.

• Attention to Detail:

We double-check, follow up, and ensure nothing slips through the cracks.

• Ownership Mentality:

We take responsibility, bring solutions, and follow through.

Job Type: Full-time

Pay: $60, $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Leadership: 3 years (Required)
• Management: 3 years (Required)

Ability to Commute:

• Reno, NV Required)

Work Location: In person