Local IT Support Specialist - Atlanta, United States - North Perimeter Contractors, LLC
Description
IT
Atlanta, GA, USA
Full Time
*Medical, Dental, Vision, 401k and Paid Vacation Days*
The position of Local IT Support Specialist is responsible for the overall IT infrastructure and services of Transform 285/400 project at the different offices/locations.
**Responsibilities**
In close coordination with corporate IT teams the Local IT Support Specialist will have the following responsibilities to be implemented according to Ferrovial's IT procedures and cybersecurity framework:
**Desktop Support**
Supervise and coordinate the provision of technical resources in onboarding processes including equipment delivery and installation.
Obtain, maintain, and track IT assets inventory (desktops/laptops, other equipment, cellphones, etc.)
Provide hands on support to those cases that need physical intervention in close coordination with the service desk.
Prepare old equipment for safe disposal
Mobile services billing tracking
Agile escalation of massive / critical events affecting the project
Provide direct support to tickets at client offices (DOT's offices)
**Local infrastructure**
Supervise and coordinate office cabling activities, patching and server room resources as well as the proper environmental conditions for the correct operation of all the equipment.
Manage local agreements for printers as well as their connection and integration to corporate network
Give support to corporate projects affecting equipment relocation, racking
Manage local solution for security access to the office and cameras
**Corporate Services**
Give support to corporate projects related to comms and network including user testing
Agile escalation of massive / critical events affecting the project
Main point of contact for incident solvingpower supply shortages and hands on support
Give support to corporate projects related to software provision
**Local Solutions**
In close coordination with corporate IT teams, develop, implement, manage, and administer local IT solutions in support of production needs.
Monitor and management of access to local systems
Give support to IT Audits
**Minimum Requirements**
Required to have at least 3-5 years of experience in technical support
Associate degree or higher in IT (BS is preferred).
CompTIA A+, Network+, Security+ and Microsoft certifications preferred
Self-starter, proactive, with ability to multi-talk in a fast-paced environment.
Service oriented and good social skills
Ability to transmit directions and training for users
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.