Help Desk - Baltimore, United States - Trigyn Technologies

Description

Job Description:

Trigyn's direct government client has an immediate need for Help Desk / IT Support Specialist in Baltimore, MD. The particulars of the opportunity are below:

Roles and Responsibilities:

• Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.

• Determine the best solution based on the issue and details provided by customers

• Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;

• Develop/configure "agency specific" software

• Isolate and diagnose common hardware/software problems

• Maintain records of repairs and fixes for future reference and updates of procedures

• Document changes and improvements

• Ability to work with other IT professionals as needed for product/application support

Education and Experience Requirements:

• Associate degree.

• Two years of computer and customer support, applications analysis, and/or data security and testing experience.

• Verbal and written communication skills.

• Previous IT experience in government is preferred.

Technical Skills:

• MS Office 365, Teams, Conference setup (Audio/Video)

Equivalencies.

• An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY