Medical Administrator - Delaware, OH, United States - Kelmar

Description

The Claims Administrator will be responsible for the organization, imaging, processing, and overall knowledge of the claims process.

Additionally, the Claims Administrator is responsible for answering phone calls from claimants regarding their claims or from the public related to unclaimed property.

It is imperative that the Claims Administrator always exhibit a professional and business-like demeanor when corresponding with claimants. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Data entry in company's proprietary database

• Reviewing and verifying data entered in system in accordance with the client's business processes
• Ability to follow detailed written instructions and make independent decisions regarding the next step of each claim
• Answering daily customer service calls related to unclaimed property including but not limited to: providing claimant with the current status of their claim, explaining the proper evidence required to complete a claim, searching for property in the company's proprietary unclaimed property database, creating a claim in the database, assisting callers with filing claims online, and providing answers to other general questions.
• Training temporary staff members on claims process and correspondence with claimants
• Other Administrative functions and special projects as needed

1-3 years of relevant work experience processing claims or answering calls preferred

• Relative computer experience relating to data entry and databases including Microsoft Excel and Word
• Must be able to develop an understanding of the scope and importance of the project Kelmar is performing for its client
• Ability to analyze documentation provided by a claimant and make sound judgment as it relates to entitlement and whether the person claiming property is the rightful owner
• Must be able to work shift applicable to client state(s) hours of operation as assigned by management, typical hours are Monday - Friday, from 7:30am-4:30pm EST or 8:00am-5:00pm EST
• Medical, Dental and Vision Insurance
• Flexible Spending Plans
• Disability Insurance
• Kelmar provides training and the opportunity for career advancement.