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Customer Service Representative
1 week ago
ASSOCIATED PACKAGING INCORPORATED Statesville, United StatesAssociated Packaging is looking for amazing and talented people like you Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are ...
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Customer Service Representative
5 days ago
Signature Flight Support Corporation Thomasville, NC, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuit ...
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Customer Service Representative
1 week ago
ASSOCIATED PACKAGING INCORPORATED Statesville, United StatesJob Description · Job DescriptionAssociated Packaging is looking for amazing and talented people like you Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and peop ...
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Customer Service Representative
4 days ago
Signature Flight Support Pinnacle, United StatesJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition as ...
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Customer Service Representative
3 days ago
Signature Flight Support King, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tui ...
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csr
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Heartland Veterinary Partners Sherrills Ford, United StatesAbout Veterinary Specialties Hospital at the Lake · From the first hello to the final farewell, our mission at VSL's Comprehensive Pet Care Center is to partner with you to provide the best quality of life throughout the life of your pet. Our mission goes far beyond the st ...
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Customer Service Representative
1 week ago
Leavitt Group Mooresville, United StatesJob Description · Job DescriptionWe are looking for a Customer Service Representative at each of our Mooresville, Shelby, and Mount Holly offices. · Job Scope: The CSR/Assistant performs duties under the direction and supervision of the Personal Lines Manager and Agents, operatin ...
Farm Insurance CSR - Mocksville, United States - Johnson Insurance Services, Inc.
5 days ago
Description
Job Description
Job DescriptionThe Farm Insurance CSR is responsible for maintaining solid customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Qualifications Hold the insurance license required by your state and have a minimum of two years of farm OR personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems.Benefits/Perks:
Remote work Engaging and interactive team Competitive pay Professional development Job stability in a growing industry
