Account Director, Client Services - Franklin, United States - Epsilon Data Interactive, Inc.

Description

3000 Meridian Boulevard, Franklin, TN, 37067, USA

Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operations of various multi-channel marketing programs.

The AD will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients.

They will represent Epsilon within the cross-agency client team, positioning us as a crucial strategic partner for our clients.

This description describes core functions of the position, working in a team environment requires flexibility as the company and client relationships grow and evolve.

adapting to the dynamics of a client environment is required to help support client deliverables and foster the growth of the account team.

Essential Functions
Direct and dedicated management of larger accounts
Owns daily client communications and directs staff and other functional departments
Advising and building strategy for day-to-day campaigns, including recommending optimizations & determines if new strategy needs to beconsidered
Owns all special projects, new business, and one-off requests – outside of day-to-day execution
Participate in client's marketing planning process
Responsible for client presentations – or approvals – for all client facing content including but not limited to; reports, results, and proposals
Overall projection/benchmark tracking
Primary IMS Point of Contact (POC) and responsible for positive relationship
Advises with Account Sup for team growth and management of FTEs
T1 POC for Franklin
Supervises project briefs and creative briefs
Responsible for generation of SOWs and estimates as well as invoices and payment coordination
Ensure service levels and tactics are keeping with strategic goals and that service levels are met
Formulate account specific service tactics, utilizing team orientation
Manage the team's account effort and increase efficiency of programs
Owns the data processing process, including directing the internal production data teams as to specific campaign requirements.
Build team dynamic and chemistry across the day-to-day associates
Team management including reviewing utilization rates, participating in the hiring, and recruiting process, and developing employees for career progression
Manages career paths by coaching and mentoring direct reports
Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
Understanding of Epsilon technologies to best solution client needs
Knowledge & Skills
Strategic Leadership understanding of customer communication journeys related to loyalty retention and audience building.
Excellent conceptual thinking
Excellent communication skills, across internal and client stakeholders
Strong understanding of direct marketing
Excellent workflow management
Able to coordinate projects across functional teams
Excellent problem-solving skills, ability to enable teams to solve complex problems and issues
Able to recognize and manage new business opportunities
Expertise in client management, specifically regarding the establishment and supervision of client expectations
Preferred Qualifications
BS degree in Business, Marketing or Communications, or comparable experience
7+ years of experience in related field with leadership experience
Able to work independently, self-starter, with strong initiative
Highly organized and detail-oriented, while coordinating multiple projects simultaneously
A strong MS Excel, Word and PowerPoint expertise is a must
Automotive marketing or digital media experience a plus
Able to work 8:30AM - 5:00PM in a team environment. Two days required to be in the Franklin, TN office, normally Tuesday and Wednesday.
Limited travel outside of TN may be expected
Additional Information

About Epsilon
When you're one of us, you get to run with the best.

For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions.

We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:


Life at Epsilon :

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.

If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer.

Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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